Engagement Specialist

The Engagement Specialist is instrumental in Kelly’s overall success with a partnered staffing and/or local retail client/s. The position implements talent and client care activities by coordinating and completing a variety of tasks including processing paperwork, supporting the onboarding process, entering data in front-office systems, ordering supplies/forms, filing, maintaining office equipment, answering the telephone, running reports, collating information, preparing presentations, supporting payroll processes, and answering talent inquires.Administrative SupportSupport administrative recruitment tasks: order creation, CAD compliance, and fulfillmentEnter data in front office systems, ordering and documenting screening (e.g., drug, background) results, processing WOC paperwork, collating hiring packets, maintaining candidate register, conducting résumé/phone screening, filing employee records, purging employee recordsProcess referral bonusesMaintain an organized and efficient work environmentMaintain adequate suppliesRespond to internal and external customer requests with professionalism.Take initiative to identify and respond to opportunities for improvementClient and Talent ManagementProactively identifies business growth opportunities with additional end-users, departments, divisions, services lines, and or accountMaintain mutually beneficial business relationships with decision-makers and end users at current customers, focusing on client health, contract health.Lead initiatives that positively impact the engagement results for contractors, customers, and full-time employeesProactively identifies and implements work processes that improve speed, productivity, efficiency, cost, and/or the client experienceParticipates in account-specific lead sharing meetingsCreates, analyzes, and reviews reports and statistics, taking action when necessaryApply the knowledge of labor, community and industry awareness to make recommendations to pull levers, win whitespace and innovative product offerings from a demand market perspective.Monitors NPS results and develops plans to ensure we are meeting client expectationsConducting safety site surveys, conducting accident investigations, completing First Report of Injury forms, communicating with insurance carrier/treating physician, testifying in unemployment hearings, managing Return to Work programs.Update and sort data, run reportsAdminister recognition and retention programs (e.g., Work Perks+, birthday cards)Develop employee newsletters/communicationsUpdate employee informationRespond to general talent/client inquiries, escalate appropriately to Account Talent ManagerEnter time for payroll center processing, resolving payroll issuesProvide high quality, accurate, and timely administrative support to ensure internal and external customer satisfaction.Support developing presentationsComplete various administrative tasks (e.g., sending Notice of Work Refusal)Manages the temporary workforce including, but not limited to, turnover, coaching, counseling, terminations, co-employment, sexual harassment investigations, taking action as appropriateWorks with HR to make determination about the employment status of temporary workersRedeployment/Retention – maintains communication with talent to discuss assignment status and engage others to assign candidates to a new position before current assignment endsSkill Enhancement – drive contractor career growth and developmentEffective communication by ensuring content, frequency, and delivery channels meet the needs/wants of contractor populationRequirementsYears of Experience: 1-3 years' experience in a customer service and/or administrative support roleType of Experience: Experience in a customer service and/or administrative support role.Skills: Candidate must demonstrate an ability to multitask, an attention to detail, good communication skills, and a technical proficiency (e.g., MS Office, internet).EducationHigh school diploma or equivalent; Bachelor’s degree preferredABOUT KELLY SERVICESKelly connects talented people to companies in need of their skills in areas including Science, Engineering, Education, Office, Contact Center, Light Industrial, and more. We’re always thinking about what’s next in the evolving world of work, and we help people ditch the script on old ways of thinking and embrace the value of all workstyles in the workplace. We directly employ nearly 500,000 people around the world, and we connect thousands more with work through our global network of talent suppliers and partners in our outsourcing and consulting practice.Kelly Services is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.#LI-CJ