16 May
Field Support Analyst II
Vacancy expired!
Description SHIFT: Day JobSCHEDULE: Full-time
Be part of an extraordinary team: We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?Please note: This role will report to the Syracuse, NY office location. Build the possibilities. Make an extraordinary impact: Responsible for troubleshooting and repairing computer software installation and hardware problems of moderate complexity.How you will make an impact:- Installs a wide variety of computer hardware equipment.
- Identifies when software licensing needs to be obtained and installs software of moderate complexity.
- Recommends standard software that will meet customer needs and assists the Software Deployment team in troubleshooting instances when packages cannot be deployed as part of large scale software deliveries.
- Provides remote-hands work for other IT groups or outsourcers.
- Troubleshoots and repairs computer software problems of moderate complexity which may involve a removal/reinstall of the application or system registry/file changes to fix the incident using more advanced diagnostic tools.
- Participates in single and large scale moves.
- Performs Tech Refresh installations and end user acceptance testing.
- Participates in other lights-on projects where technical resources are needed.
- May attend regularly scheduled project meetings and provide technical and logistical advice to a project team.
- Requires an AA/AS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years experience with PC and operating systems, Dell hardware certification; or any combination of education and experience, which would provide an equivalent background.
- Microsoft A+, MCP and Network+ certifications strongly preferred.
Vacancy expired!