Real-Time Analyst (louisville)

Volt Workforce Solutions is looking for a real-time analyst to work with a leading healthcare and insurance company. After reading the job info below, if interested, email an updated resume (in Word format).After applying to this Job using the Apply or Apply Now button, you can follow up on your application by calling our Enterprise Delivery Center at (800.595.8658). Be sure to note the Job ID number found on this page and reference it when calling about the position.Job Title: Real-Time AnalystReference ID: 232824Location: Louisville, KYPosition Summary:The Real-Time Analyst will key daily requests, update schedules and respond to escalated issues and ad-hoc requests. This individual is a self-starter; with the ability to identify and pursue opportunities without being provided explicit direction. Strong analytic skills and a passion for improving consumer experiences using technology are essential.– Monitors site to ensure optimal staffing levels.

– Facilitates real-time discussions with necessary stakeholders.Skills/Qualifications:Required Qualifications:

– Effective Communication skills

– Multi-tasker

– Ability to use Microsoft Office products effectively

Preferred Qualifications:

– Understanding of Call Center environments

– Previous Workforce Management experience

– Experience with Aspect Software

– Experience with Avaya CMS Software

– Proficiency in Microsoft Office, including Word, Excel, PowerPoint, Visio and OutlookWork Schedule:Monday to Friday, 8AM to 5PMAs a Volt employee, you can expect the highest level of support. We have a long-standing tradition of developing lasting and mutually beneficial relationships with our employees. Contact a Volt representative by applying to this posting online for immediate consideration. Submit your resume today!To learn more about Volt, please visit: http://www.volt.com and to see more of our job postings, please visit: http://jobs.volt.comVolt is an Equal Opportunity Employer.Pay Rate is $25/hr.