Guest Service Agent (Knoxville)

Strong Customer Skills

Strong Attention to detail

Basic Computer skills

Organizational Skills

Strong Written, verbal and reading comprehension skills

Must be able to work independently and multi-task, prioritizing as appropriate

Must have effective oral & written communication skills

Must be available to work ALL shifts, weekends & holidays

Job Duties:

Greets, registers, issue room keys, assign rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

Accurately checks out guests and communicates departures with housekeeping staff.

Accurately computes bill, collects payment, makes change for guests and makes deposits.

Makes, confirms and cancels reservations via telephone, computer and in writing.

Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

Maintains the cleanliness and organization of the hotel lobby and front desk area.

Enroll guests into Choice Privileges program

Job Type: Full Time