Help Desk Analyst

DescriptionRobert Half Technology is currently hiring for multiple help desk analysts in Alpharetta, Georgia. If interested, please apply with your resume to foster.thomason@rht.com.The Tier 1 Analyst responds to requests remotely by diagnosing and resolving problems that fall within defined guidelines and escalating more complex problems to other technical support teams and external vendors. Candidates will provide phone and e-mail support remotely from a central location. This position provides Tier I support of low to medium complexity ensuring end users receive prompt, courteous and knowledgeable assistance. The IT Technology Support Analyst receives general supervision and is competent to work independently on most Support Desk activities.RequirementsCandidates that want to be considered for the position must have prior knowledge and experience of Windows and working in a windows enterprise environment. Experience with remote access tools and active directory. In addition, customer service is a major factor for the role. A minimum of 2 years in a technical role is required.Robert Half Technology matches IT professionals with some of the best companies on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities. Our personalized approach, innovative matching technology and global network with local market expertise help you find the technology jobs that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your local Robert Half Technology office at 888.490.4429 or visit www.roberthalf.com/jobs/technology to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $18.00 - $19.00 / HourlyLocation: Alpharetta, GADate Posted: June 23, 2020Employment Type: TemporaryJob Reference: 00900-9502603660Staffing Area: Technology u0026 IT