Customer Service (Sioux Falls, SD)

YRC Freight

Customer Service Specialist (Full-Time)

$20.50/hr after 2-year progression. Free Family Healthcare

Location: Sioux Falls, SD

Pay starts at $17.50 ($20.50/hr after 2-year progression)

The LTL (Less than Truckload) Experts

At YRC Freight, we know that exceptional customer service is at the heart of our operations. As the Customer Service Specialist, you will provide professional customer service to both internal and external customers. You will collaborate with customers, our Customer Service team, our Operations and Sales team, to assist our customers and resolve issues.

Pay, benefits and more.

We are proud to be able to take care of our employees and their families by offering competitive compensation with pay starting at $17.50/hr and a generous benefits package, including free family health care. Our 16-weeks of paid training is Monday-Friday, 0800-1630.

What you’ll do on a typical day:

Assist customers via phone, email and web chat with inquiries including, but not limited to: tracing shipments, rate quotes, scheduling pickups and billing and/or invoicing questions.

Perform general clerical duties as assigned, including, but not limited to: answering and directing phone calls and light data entry.

Availability to work a variety of shifts, including days and evenings, Monday thru Saturday. (We have very few overnight and Sunday shifts since we focus on business-to-business interaction. The few off-hour shifts we do have are 4x10 shifts and usually taken by our senior people to enjoy the desirable 4-day workweek).

Enjoy a casual dress code (blue jeans are OK).

What you need to succeed at YRC Freight:

At a minimum, you’ll need:

Strong computer, typing and 10-key skills

Proficiency with Microsoft Office Suite (Excel, Word and Outlook)

High School Diploma

It’d be great if you also have:

Previous Customer Service Experience

Transportation experience

Excellent verbal and written communication skills

Some college education (Technical, Associates, BA)

Be part of a professional team in a professional setting:

We are committed to providing the best training in the trucking industry. We have a very extensive on-boarding and training process to give you the skills necessary to be confident and successful in your new career.

We have a strong history of promoting within and providing our team members with advancement opportunities.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

Apply online at: https://yrc.referrals.selectminds.com/yrcfreight/jobs/customer-service-rep-union-17-50-hr-free-family-benefits-21627