Field Service Technician (Southern Shores)

We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

Responsibilities include:

Provide service and customer support during field visits or dispatches

Manage all on site installation, repair, maintenance and test tasks

Diagnose errors or technical problems and determine proper solutions

Produce timely and detailed service reports

Document processes

Operate vehicle in a safely manner and use field automation systems

Follow all company’s filed procedures and protocols

Cooperate with technical team and share information across the organization

Comprehend customer requirements and make appropriate recommendations/briefings

Requirements

Proven Field Service experience

Ability to troubleshoot, test, repair and service technical equipment

English literacy

Ability to work flexible shifts and to adapt to changing work schedules

Familiarity with mobile tools and applications

Electrical experience a plus