Customer Service Representative

DescriptionRobert Half OfficeTeam is currently seeking candidates to support an inbound call center in Portland, Oregon. The ideal candidate will have exceptional communication skills that will allow them to identify and resolve customer issues and needs. This role will be supporting a high-volume of inbound calls and will be suitable for candidates who can process requests swiftly and accurately. If you have a passion for helping others then this is the role for you!Responsibilities:

Fielding customer calls in a timely manner

Actively listening to and empathizing with every customer

Assisting with service inquiries and general questions, troubleshooting, de-escalating and resolving issues/complaints, and processing payments on occasion

Entering and updating customer information on web-based Customer Relationship Management (CRM) system

Ad hoc project support as needed

RequirementsRequirements of the Position:

2+ years' experience answering inbound calls within call center or contact center

Proven experience listening for customer cues and resolving concerns with grace and integrity

Comfort and confidence when interacting with internal and external partners and clients/customers

Achievement-oriented, positive attitude and ability to provide long-standing and meaningful customer experiences

Comprehensive knowledge of basic computer skills, Microsoft office applications, and Customer Relationship Management (CRM) system

If you are passionate about making a real difference in people's lives, please apply today!OfficeTeam, a Robert Half Company, matches professionals in the administrative field on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you. Our personalized approach, innovative matching technology and global network with local market expertise help you find the legal opportunities that match your skills and priorities — fast. By working with us, you have access to challenging opportunities, competitive compensation and benefits, and training to enhance your skill sets.From philanthropy to environmental stewardship to employee programs, Robert Half is proud to have an active role in the communities in which we live and work. Our company has appeared on FORTUNE’s “Most Admired Companies” list every year since 1998.Download our mobile app to take your job search on the go!Contact your nearest OfficeTeam location at 888.490.4154 or visit www.roberthalf.com/jobs/officeteam to apply for this job now or find out more about other job opportunities.All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.© 2020 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.Salary: $15.00 - $16.00 / HourlyLocation: Portland, ORDate Posted: July 10, 2020Employment Type: TemporaryJob Reference: 03600-9502621020Staffing Area: Office u0026 Administrative