Customer Service Representative/Inside Sales

Customer Services / Inside Sales RepresentativeThe OpportunityGoodman is seeking a professional, skilled individual for our Customer Service / Inside Sales Representative position. This position responds to customer’s inquiries or complaints regarding the organization’s products or services. Determines best method to ensure customer satisfaction and adherence to the organization’s policies. Coordinates with appropriate departments to ensure customer satisfaction. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing. Must be knowledgeable of the organization’s policies, procedures, practices, products and services. Responsible for order management by handling all the details from purchase order to shipment of product.Sales Representative – InsideHelp develop and improve phone-based revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers. Some travel may be required and future potential for relocation based on performance and business is a possibility. Maintains sales programs within assigned territory by keeping customers informed about available services, supplies, prices and new products. Responsible for meeting established sales quotas. Monitors competitive activity and trends within territory. Keeps records and prepares reports on sales activities. May make presentations or perform demonstrations. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website http://careers.daikincomfort.com/ and submitting your resume.May include To supervise and oversee all the work and functions of Customer Services Representatives. Responsible for time & attendance of Customer Service Representatives. Delegate all work flow to team representatives and accountable for their goals and work performance. Provide feedback to Customer Service employees on performance and disciplinary actions when needed. Provide motivation to staff on giving excellent customer service to our customers. Recruit for open positions in department, review resumes and interview potential candidates. Coach & train employees when needed. Participates and/or leads improvement efforts. Captures & compiles data relating to department. Experience with performance metrics, process improvement, and policy enforcement Ability to handle changing priorities and use good judgment in stressful situations Experience with training methods Familiarity with Performance Management and CRM systems Excellent verbal and written communication skills. Working knowledge of Microsoft Office suite.5+ years with customer service and supervisory experienceThe Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities. ID: 2020-14424 Education: High School Diploma or Equivalent External Company Name: Goodman Manufacturing Company External Company URL: www.goodmanmfg.com Street: 41670 Reagan Way