Help Desk | Service Desk | Desktop Support

Description Our growing client is in need of an IT service desk support contractor to support any shared services support tickets and to address backlog.Main Job Responsibilities • Diagnose and resolve software and hardware issues, including desktop operating systems, across a range of software applications in a courteous and cooperative manner. • Apply operating system updates and patches in a timely manner in keeping with company procedures and best practices. • Troubleshoot and resolve desktop computer networking and active directory user account related issues. • Install and configure new IT equipment including end user computers. • Maintain inventory of IT related assets. • Resolve issues and maintain hardware and software for printers, scanners, telephones and other network peripherals in an efficient manner. • Create and maintain technical documentation and procedures for desktop computer hardware and software. • Manage and document system backup operations. • Maintain excellent verbal and written communication skills including the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. • Perform telephone support to staff in the use of required technology related tools. • Assist with server and network administration. • Take ownership of issues implementing appropriate fixes to restore service as soon as possible while escalating incidents when necessary. • Complete assignments efficiently and accurately. • Review processes and provide recommendations for more efficient use of available technologies. • Performing other duties, as necessary, that is not specifically stated. Skills and Personal Characteristics Desktop/Laptop computer hardware configuration and break-fix • Proficient with computer software including Microsoft Office applications • Responsible and reliable (includes attendance) • Initiative to complete tasks efficiently as part of a team or independently • Includes participating in an on-call rotation • Customer service and teamwork focus Minimum Requirements • AAS in Information Technology or related field (may substitute 2 years computer experience) • Minimum of one year business experience working with computer systems in an office environment • Ability to work a minimum of one day per week as designated customer support contact (company transportation provided) • Clean driving record • Open to alternate work schedules and occasional after-hours, off-shift work to meet customer needs • Excellent written and verbal communication skills. • Excellent ability to multitask and maintain high levels of quality • Must be able to work as a valued member in a customer environment Requirements - Strong familiarity with Desktop Support- Knowledge of JIRA- Foundational knowledge in Desktop Hardware- Adeptness in Hardware and Software- Demonstrated knowledge of Hardware Components- Practical knowledge of Software Installation- General familiarity with Hardware Installation- Comprehensive knowledge of Atlassian Jira- Hardware & software installation experience- Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications- Good understanding of IT support ticketing systems- 2+ years of prior experience- Comprehension of basic networking concepts- Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement- Working knowledge of user administration and bug fixing in a client server environment Technology Doesn't Change the World, People Do.®Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.Questions? Call your local office at Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.© 2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.