12 Aug
Authentication Support Analyst
Delaware, Newcastle , 19720 Newcastle USA

Vacancy expired!

Software Guidance & Assistance, Inc., (SGA), is searching for an Authentication Support Analyst for a CONTRACT assignment with one of our premier Financial clients in New Castle, DE and Irving, TX. Responsibilities :

  • Senior technical analyst will be responsible for performing Level 3 operations work in the Authentication Services space on the enterprise platform, which is supported by 24 / 7 365 days across the globe.
  • This role will require development knowledge so as to work with application developers in troubleshooting issues related to application code. As such, there will not be direct coding to be done. But, will have to work with developers to solve coding related issues in integrating with authentication services technologies.
  • Must be willing to work in an operational support environment with various shifts as required.
  • There is NO night shift. But Shift timing as ex, Tue Sat (9 AM SST to 6 PM SST or 12 PM SST to 9 PM SST) or Sun Thurs (9 AM SST to 6 PM SST or 12 PM SST to 9 PM SST) or Mon Fri (9 AM SST to 6 PM SST or 12 PM SST to 9 PM SST).
  • The job is heavy on client interaction and requires excellent communication and documentation skills.
  • Support business and work with System administrators, developers and analysts with troubleshooting issues related to application coding.
  • Perform change management and incident management utilizing documented procedures through Service Now (SN) tool
  • Work with vendor support, System administrators / architects on a regular basis and have the ability to track the issue to closure as Level 3 SME
  • Ability to read and analyze logs on UNIX, Linux systems from multiple servers
  • Must have good work ethic and follow documented process
  • Should have very good attitude and work as a good team player
  • Should have the agile personality to proactively take a lead role as needed
Required Skills:
  • Bachelor's Degree
  • 3-5 Years of Related Experience
  • Proficiency in scripting and programming languages like JAVA, Javascript, Python.
  • Experience supporting REST and SOAP API web services calls
  • Strong understanding of enterprise network - DMZ, BIG IP, VIP, Firewalls, Proxy
  • Strong verbal and written communication skills
  • Strong ability to utilize Unix and Linux systems like Red hat Enterprise Linux 7.x/ 6.x.
  • Team player should be able to do multitasking and has the ability to work under pressure.
  • Should have the desire to learn the new technologies and adopt to it.
Preferred Skills:
  • Good knowledge on Mobile Platforms (IOS, Android)
  • Experience with supporting one-time password technology using Voice, SMS, and Biometrics
  • Any other experience in the Biometrics (Voice / Face / fingerprinting. etc.) / Dyadic Authentication products/MongoDB
  • ITIL / CISSP certification
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com . EEO Employer: Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status.

Vacancy expired!

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