Switchboard Operator - FTE .9

Why Mayo ClinicMayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits (https://jobs.mayoclinic.org/benefits/) . Eligibility may vary.Position descriptionThe Switchboard Operator utilizes an electronic directory database and is responsible for processing incoming and outgoing calls for Mayo Clinic Health System patients, visitors, staff, and the general public - providing necessary communication assistance in a variety of situations. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead announcements, pages, and other electronic notifications. Switchboard Operators assist all callers in a polite, articulate, professional, and clear manner. Ability to search phonetically in a database is required.In addition, the Switchboard Operator may be responsible for the accurate check-in/admissions of incoming patients in the hospital setting as well as ED setting. This includes the verification of patient demographic information, collection of insurance data, the identification and/or creation of appropriate accounts The Switchboard Operator is required to ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required. This role requires adherence to quality assurance guidelines.Because the department is operational 24 hours a day, preparedness to work any shifts is required of all operators. May be responsible for other duties as directed.QualificationsMinimum Education: High School Diploma or GED requiredAdditional Requirements include:Ability to read and communicate effectivelyBasic computer/keyboarding skills, intermediate mathematic competencyGood written and verbal communication skillsKnowledge of proper phone etiquette and phone handling skillsAdditional qualificationsPosition requires good communication skills. Prior desk, appointment, or secretarial experience and a working knowledge of scheduling systems and procedures are preferred. Must have the ability to interact on a professional level with individuals from diverse backgrounds. Knowledge of and experience using an Epic RC/EMR system is preferred.License or certificationN/AExemption statusNon-exemptCompensation DetailCompensation range is $15.00 / hour based upon union contract.Benefits eligibleYesScheduleFull TimeHours / Pay period72Schedule detailsEvening hours from 1:00pm - 11:30pm, with shifts generally being scheduled 3:00pm 11:30pm.Weekend scheduleEvery other weekend and holiday 3:00pm -11:30pm.International AssignmentNoSite descriptionMankato is one of the largest cities in southern MN and has earned several livability awards. Mankato's economic growth leads Minnesota and is among the top in the nation. The city has a contiguous population area of 96,740 and 1.6 million people live within 60 miles of Mankato. Greater Mankato is centrally located in south central Minnesota, nestled in the scenic beauty of the Minnesota River Valley, with convenient access to Minneapolis-St. Paul just one hour away.RecruiterJoy KundrataEOEAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.Equal opportunityAs an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.