Banking Operations Specialist I - Research & Support

Banking Ops Specialist IThe Banking Ops Specialist I supports routine day-to-day operations of consumer and commercial banking. Under close supervision, this job performs maintenance on client records by verifying and updating account information by following established policies and proceduresKey Responsibilities and DutiesMaintain client records by verifying and updating account information by following established policies and procedures.

Answers service calls and responds to customer questions to ensure customer gets the information they require.

Maintain bank operations by following established policies and procedures and reporting needed changes while complying with federal, state, and local banking regulations.

Ability to develop and strengthen partnerships throughout the company, share knowledge, and collaborate to solve problems.

Researches routine customer, branch or bank inquiries and escalates issues as necessary.

Resolve product or service problems in a timely manner by listening, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting the solution and following up with the client.

Considers multiple resources and records when investigating customer inquiries.

Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.

Basic math, clerical, and typing skills.

Full knowledge in the use of a personal computer.

Proficiency in Microsoft Office.

Ability to handle multiple tasks while maintaining a high level of service.

Effective verbal and written communication skills; capable of tailoring communication to each unique situation.

Active listener that can ask necessary questions to clarify any ambiguity.

Demonstrates proficient product knowledge and schedule adherence.

Consistently meets Operational KPI’s and quality standards.

Complete all duties as assigned.

QualificationsBanking servicing experience preferred.

Hybrid work model.

High School, Preferred.

Preferred QualificationsProficiency with Microsoft Suite.

Physical RequirementsSedentary Work.

1ICPotential Salary: $20.29 USDActual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).Company OverviewAs a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country.COVID-19 VaccinationTIAA requires all U.S. employees to be fully vaccinated against COVID-19 and provide documentation of full vaccination, unless you qualify for an accommodation as determined by TIAA consistent with applicable law.Benefits and Total RewardsThe organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being. To learn more about your benefits, please review our Benefits Summary (https://www.tiaa.org/public/pdf/benefits-at-a-glance.pdf) .Equal OpportunityWe are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.Read more about the Equal Opportunity Law here (https://www.dol.gov/general/topics/posters) .Accessibility SupportTIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:Phone: (800) 842-2755Email: accessibility.support@tiaa.orgPrivacy NoticesFor Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here (https://www.tiaa.org/public/tiaa-nuveen-privacy) .For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here (https://www.tiaa.org/public/tiaa-nuveen-ca-privacy) .For Applicants of Nuveen residing in Europe and APAC, please click here (https://www.tiaa.org/public/nuveen-eu-uk-privacy) .For Applicants of Greenwood residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-privacy) .For Applicants of Greenwood residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-greenwood-portuguese-privacy) .For Applicants of Westchester residing in Brazil (English), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-privacy) .For Applicants of Westchester residing in Brazil (Portuguese), click here (https://www.tiaa.org/public/support/privacy/applicants-westchester-portuguese-privacy) .