Operations Supervisor

Title: Operations Supervisor

Location: United States-Massachusetts-Wilmington

Job Number: 0000222BMonday- Friday 12:00 pm- 9:00 pm To provide leadership to the staff and manage the workflow of the Operation Department: Forwarding and Receiving Reports to: Forwarding and Receiving Manager We are World Courier, an AmerisourceBergen Company; World Courier is a provider of premium logistics services and the leading global specialty supplier of transportation, storage and distribution services for multinational biopharmaceutical clinical trials. With more than 2,500 employees in more than 50 countries, we combine our global reach with a local presence. Delegating all shipments that enter into the building to operations staff. Reviewing the outbound flight monitor and prioritize jobs. Monitoring / answering notes Assist other offices/departments with Operational Questions Ensuring the operation and maintenance of equipment within the facility Training and mentoring staff on operations procedures. Delegating the responsibilities within a given shift Overseeing the compliance with all TSA regulations Ensuring the management of cold chain shipments Ensuring a safe work environment Trouble shooting, problem management, issue resolution Monitoring shipment notes in the “ok to send” process Monitoring Ops emails and responding in a timely manner. Processing shipments when needed Reviewing all shipments before they are dispatched for tender Manage personnel issues Provide feedback on Associate performance and development Communicate all issues/problems/concerns/suggestions with Management Participate in vendor meetings when necessary Ability to provide training and oversee special project Qualifications:Minimum of 5 years of Operational experienceDangerous Goods CertificationBachelors Degree preferredMastery of Cold Chain ManagementMastery of World Courier Operating SystemsAbove average computer skills with proficiency in ExcelProfessional demeanorMastery of Operations Skill Levels 1,2,3Ability to provide leadership, multitask and prioritize workloadAbove average computer skills with proficiency in Excel Job: Operations Jobs