Service Customer Care Phone and Internet Representative (Raynham)

Central Jeep Chrysler Dodge Ram Mitsubishi of Raynham has achieved the highest level of Customer Experience recognition through their people, facility, process, customer metrics and training. If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people!

Responsibilities:

Answer incoming customer calls and make outbound calls

Schedule service appointments according to the availability with ability to prioritize immediate service needs.

Confirm all scheduled service appointments with customers 24-48 hrs in advance.

Provide customers with accurate state of vehicle currently in for service

Follow up with customers who may not have shown for their appointment to attempt to schedule a future appointment.

Follow up with customers after service appointment to ensure they received exceptional service

Participate in team & process development sessions - keeping positive relationships with service advisors, technicians, and dealership management.

Qualifications:

At least on previous role based in strong customer service

Team player attitude with the willingness to help others

Prompt and courteous

Enthusiastic personality

Must have great phone skills; most of the job is phone work

Willing to submit to pre-employment background check and drug screen

Compensation starts at $13+/ hour 30-38 hours per week are available. Currently no weekends.