The General Service Technician is responsible for performing basic routine vehicle repair and maintenance services in accordance with company standards and manufacturer specifications. This position is expected to deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions while ensuring that guest expectations for time commitments and quality are consistently met.Essential Functions: Accurately perform basic vehicle services and repairs effectively and efficiently in accordance with Monro standards of operation. Tire Services – perform wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service and repair. Vehicle Services – perform lubrications, oil changes, basic maintenance (e.g.: bulb, wiper blade and filter replacements, etc.), battery testing and installations. Consistently complete Monro’s Courtesy Inspection process, on every guest vehicle, identifying, documenting and communicating additional needed services and repairs. Assist in inventory management to include pulling tires and parts, unloading and stocking inventory; utilize company truck to pick up inventory as needed Assist with all general store duties, ensuring the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition. Consistently perform service(s) in accordance with Monro’s safety standards including but not limited to Monro’s Wheel Torque, Oil safety and compliance procedures. Test drive vehicles in accordance with Monro’s Road Test policy, including consistently utilizing our dedicated test drive routes, while observing all local traffic and safety laws. Understand and adhere to company policies and procedures, OSHA standards, safety and environmental codes and industry regulations including consistent use of required personal protective equipment including but not limited to approved Safety Glasses. Maintain technical knowledge and capabilities to ensure proficiency through the timely completion of all required Monro University training courses and modules. Operate, utilize and maintain all equipment in a safe manner in accordance with Monro and equipment manufacturer guidelines including but not limited to lifts, welders, brake lathes, etc. Perform other duties as assigned and required by your direct supervisor.Management Responsibility: The General Service Technician is an individual contributor to the team and operates under the direction of the Technical Service Manager, Assistant / Store Manager
QualificationsEducation and Experience:High School Diploma and automotive training including basic car maintenance and repair or the equivalent combination of education and experience.Knowledge & Skills: Ability to take initiative in identifying problems, collecting data, and establishing facts in order to make practical decisions and recommend solutions Strong customer service skills Strong verbal and written communication skills with the ability to convey technical issues and write routine reportsWork Environment & Physical Requirements:This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt and dust.Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)Required to own a basic set of tools or participate in tool purchase programAbility to work flexible hours, days, evenings, weekends and holidaysMust be able to see, and lift, carry and stock merchandise and supplies up to 75 lbs. without assistanceFrequent standing and walking for long periods of timeFrequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting
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