House Attendant-General

The General House Attendant will provide guests with an effortless and memorable experience that lets them know they are valued and cared for. This role will be responsible for cleaning and maintaining the hotel primarily the guest rooms as assigned as well as other areas of the hotel including public spaces back of the house areas and outside spaces of the hotel.QUALIFICATIONS:

High School diploma or equivalent and/or experience in a hotel or a related field preferred.

Exceptional communication skills and enjoy caring for others and working in a fast-paced environment.

Positive friendly and upbeat with the ability to deliver service authentically and looking to make a career in hospitality

Ability to work in a fast-paced environment

Ability to perform job functions with attention to detail speed and accuracy

Ability to move perform frequent and repetitive movements including bending and stooping

Must be able to lift push and pull a moderate weight frequently

Ability to scrub and scour surfaces extending arms over head to perform cleaning tasks and work in confined spaces.

Ability to follow instructions directions and meet deadlines including the thorough cleaning of the minimum number of rooms assigned

Basic ability to comprehend English language sufficient to understand information such as labels and instructions and basic guest requests

Previous cleaning experience preferred

Must have the ability to work a varied schedule that may include early morning evening night and weekend shifts

JOB RESPONSIBILITIES:

Clean assigned guestrooms in accordance with company standards (changing bed linen cleaning bathrooms vacuuming dusting etc.)

Replenish amenities and supplies in assigned guestrooms

Stock and maintain Housekeeping cart

Report maintenance issues to Supervisor immediately

Greet guests in hallways and public areas in a pleasant and friendly manner and offering assistance

Ensure special requests are noted and fulfilled

Answer questions about the hotel the hotel-brand standards such as art travel and related topics as well as the unique characteristics of the hotel

Answer questions about local area attractions and things to do

Communicate with all departments regarding in house VIPs and any special requests/needs

Provide information regarding property events outlets amenities and directions and ascertain which services could enhance the guests’ stay

As required deliver guest newspapers messages packages amenities or other items requested by guests or team members

Store and retrieve luggage or packages for guests from the appropriate storage areas as needed.

Maintain presence during peak traffic periods

Interact with hotel associates in a professional manner assisting other departments with necessary information

Manage and resolve all guest complaints and compliments in a professional and courteous manner

Listen and respond to guest inquiries using a positive clear speaking voice

Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.

Welcome to the Fairfield Inn & Suites Minneapolis Saint Paul Airport hotel. Whether you are here for business or leisure, we are sure to have everything you need. We are just minutes away from the Mall of America, Downtown St. Paul, events at Target Field, Xcel Energy Center – home of the Minnesota Wild, US Bank Stadium, and Minnesota Vikings training camp in Eagan MN. Job ID: 2020-10841 Full-Time/Part-Time: Full-Time Street: 1330 Northland Drive Post End Date: 9/14/2020