Field Tech Senior Associate

Company Overview: NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. NTT DATA's Client is currently seeking a [[Temp Field Technician Senior Associate]] to join their team in [[Framingham]], [[Massachusetts]], [[USA]]. Job Description: The Desktop Associate will provide support for all client workstations and peripheral devices like printers, scanners, and barcode readers. They are responsible for installing and maintaining all works station hardware and client software. They will also investigate and suggest new or enhancements to policies, procedures, practices, or other actions that would result in enhanced workflow, reduced cost, increased productivity, and increased customer satisfaction. They will adhere to all processes, policies, and practices of NTT and the customer. Responsibilities include but are not limited to: On-Site and/or Remote installation, implementation, maintenance, troubleshooting and/or repair of end user devices and associated peripherals. Serve as company liaison with customer on technical issue associated with duties Install and support both Hardware and software components for end user devices evaluate system configurations and software to ensure effective use of resources Provide level 1 technical support and incident management functions Diagnose and resolve product performance problems Perform maintenance and repair services Instruct customers in the operation and maintenance of system Ensure customer satisfaction by advising on preventive maintenance and configuration optimization The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.