Configuration Analyst III

The OpportunityWe are seeking a talented Configuration Analyst III to interpret requirements, manage, lead and perform the duties and activities associated with daily configuration and control of processing systems in the transaction processing industry, i.e. credit, debit, loyalty, prepaid, and shared branch platforms. This position is also responsible for execution and delivery of project activities to onboard new clients, perform changes for existing clients or enhance the transactional processing environment. This role will be responsible for developing and executing end-to-end use case testing associated with operational enhancements and/or project delivery. The work of this position enables both client and CO-OP business revenue generation.What You Can Look Forward to

Acts as the subject matter expert on a daily basis or project basis for in-depth knowledge and understanding of the configuration and controls associated with transactional processing, i.e. credit, debit, loyalty, prepaid, and shared branch platforms.

Prepares all the required documentation and submits to the necessary parties to implement new products, enhance existing products, or onboard new clients.

Manages and performs the daily operational activities and/or project activities which may be identified through daily work assignment or project assignment.

Participates on all internal or external calls related to configuration control.

Acts as the primary contact to provide answers, perform research or any other activities required to answer questions in a timely manner.

Acts as the liaison between any vendors or third parties to obtain information or answer questions.

Develops and tests end-to-end user test cases related to card platform.

Provides subject matter lead to develop end-to-end use cases and execute the test cases to test and validate configuration and controls.

Identifies issues that may occur within the testing process and work to resolve the issues with the vendors in a timely manner to ensure critical project timelines are met.

Escalates issues with manager, vendors when required to resolve issues or meet critical timelines.

Develops and provides documentation as may be required to other team members.

Performs walk-throughs of testing results to obtain necessary approvals to move forward into implementation.

Validates implementation in production ensuring configuration and controls are working as required.

Proactively takes the initiative to expand knowledge of the payment and regulatory environment.

Obtains, reviews and validates daily reporting to note any issues and undertake the necessary actions to resolve.

Develops, writes and manages associated procedures, manuals, documentation internally and externally.

Identifies and writes new procedures or updates existing procedures.

Prepares and provides all required documentation to vendors or third parties to deliver their change activities.

Prepares and distributes all Association and data processing forms required for approval and certification processes for client onboarding or product enhancements.

Leads coordination and contact for third party card platform contacts.

Is the lead subject matter expert and holds the primary relationship with a peers at the Associations or data processor.

Is the primary contact to open and log all operational issues, project issues related to configuration and control with any internal or external third party.

Embraces culture of growth, change, and continuous learning.

Mentors and coaches for the development of others and actively pursues opportunities for enhanced knowledge on platform and card systems.

Responsible for reporting risks that are identified to the appropriate team and/or management. Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.

What You’ll Need to Succeed

Bachelor’s degree.

Fully understands how political, commercial and practical issues influence change, can anticipate the effect of these and change accordingly.

Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Accountable for checking information and picking up inconsistencies and mistakes with themselves and others. Supports others in their time planning and organizing.

Occasional consultation with clients via email, phone, and in-person.

Handle new system configuration setups with large and complex scope, including most difficult or advanced problems.

Is able to work through difficult circumstances affecting key relationships.

Regularly works on tasks that are varied and complex. Applies full range of specialized skills and job knowledge; frequently adapts procedures.

Articulates and models the culture, values and vision of the organization internally and externally.

Creates procedures.

General direction, has in-depth knowledge; fully proficient; expert; mentors others.

Supports others to make realistic estimates of time and resource requirements; independently prioritizes tasks and monitors progress through to completion.

Why Join CO-OP?CO-OP is committed to fostering a workplace where every employee feels valued, respected, and connected. We are dedicated to understanding, attracting and engaging a diverse workforce where every employee can live up to their value; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. You will be part of an organization that focuses on a strong culture and embodies the credit union movement philosophy of People Helping People. CO-OP’s commitment to reflecting our own core values and purpose extends beyond how we serve our clients and the products that we deliver.With more than 35 years of industry leadership, CO-OP Financial Services is the largest, most comprehensive credit union service organization in the nation. CO-OP serves as THE credit union technology engine, bringing payments solutions, engagement services and strategic counsel to help credit unions optimize member experiences to consistently provide seamless, personalized multi-channel offerings, while delivering secure, sophisticated fraud mitigation service.CO-OP serves more than 3,000 client credit unions, with 60 million debit and credit cardholders, nearly 30,000 surcharge-free ATMs and more than 5,600 shared branches nationwide. Our vast technological ecosystem facilitates more than 6.5 billion transactions every year and equips credit unions of all sizes to deepen member engagement and prosper in the fast-paced world of fintech.The Perks

Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 10 Paid Holidays.

Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

401K with generous company match.

Tuition reimbursement.

Job LocationsUS-CA-Rancho CucamongaReq No.2020-6621CategoryProfessionalTypeFull-Time