Customer Technical Service (Farmers Branch)

-if you are interested in this opportunity please email an updated copy of your resume to Trent at tsullivan@apexsystems.com

Client is a proven leader in the smart home technology and residential security industries, providing cutting-edge products and alarm monitoring services to more than one million customers throughout North America. We are currently seeking motivated and dynamic Customer Technical Support

Location: Farmers Branch, Texas—remote until TBD

Pay: $15/hr

6 month contract to hire

Summary:

Customer Technical Support maximize every opportunity to provide exceptional customer service and work with customers who have concerns with the home security alarm accounts. Successful Technical Support can advise customers on the benefits of a security system through Client while empathizing with the feedback customers provide on their experiences The goal is to ensure that at the end of each call, our customers feel confident that this Client is the best option to protect their homes and their family.

Qualifications:

Previous experience in a Customer Care or Technical Support role

Strong communication skills

Typing skills of 35 WPM is required

Professional verbal/written communication skills

Analytical representative that finds creative solutions

Job Requirements:

Provides a World Class customer service experience

Helping with the 2G/3G sunset. The current sim card in the system is expiring and they are needing to install a new one.

Ability to quickly assess the customers’ needs to find a solution

Must work on multiple platforms simultaneously including but not limited to MAStermind

Creating a one-call resolution and Customer Satisfaction experience for every customer

Troubleshoots alarm system problems (including performance testing and low batteries) over the phone with customers and refers as necessary to the appropriate departments

Answers questions on how to perform fundamental and difficult alarm functions

Promotes self-service options of Brinkshome.com and assists with web site troubleshooting

Follows-up with alarm service technicians regarding job tickets.

Proactively works to assist others in achieving the organization’s objectives