Client Services Representative

Job Description

• Participate with inbox triage and coordinating activities with colleagues.
• Work directly with customers on transactional sales and with Eurofins Business Development team to qualify service opportunities and define project objectives in a timely fashion.
• Read, interpret and edit contract language (e.g. Service Agreement and Task Orders/Statements of Work).
• Draft work plans and provide pricing estimates using pre-approved templates in a clear and concise manner.
• Manage projects from start to finish, including:

  • Quoting: prepare project quotes for standard service offerings using internal ERP systems.
  • Collect all required documentation and review for accuracy.
  • Book orders following internal protocols.
  • Provide limited technical support as needed both before a project is quoted and after a study has been completed.
  • Monitor project schedule and scope to ensure both remain on track.

• Communicate with customers throughout the quote to cash process.
• Coordinate project initiation and follow established timelines, communicate customer information as appropriate in an efficient and professional manner to internal operations/screening teams.
• Provide Kpi’s, reportings, and other executive summaries as needed by the management.
• Be in charge of coordinating strategic client programs.
• Provide support to commercial activities such as follow-up with quotations and answer client questions about our services.
• Coordinate with other Client Services teams of the Eurofins Drug Discovery Services group to meet client needs.
• Participate actively in Corporate and other transversal projects led within the Eurofins Pharma Discovery Services Global Client Services Group.
• Other duties as required and assigned to support business needs.

Qualifications

The Idea Candidate would possess:

• Experience in contract research laboratory
• Basic accounting skills needed, comfortable working with MS Office.
• Must be extremely organized and detail-oriented, able to multi-task and manage >100 projects at any given time in a fast-paced work environment.
• Customer-service oriented and able to liaise with customers and colleagues in a clear, concise and professional manner.
• Work efficiently and independently, performing in a time-sensitive manner.
• Deliver high-quality work with 100% accuracy.
• Communicate effectively (oral & written) and be fluent in the English language.
• Identify needs and take initiatives to resolve.
• Ability to adhere to and follow SOP.
• Provide some technical support as needed before and after project initiation/completion.

• Bachelors of Science and strong technical understanding of and/or experience in:

  • In vitro assays, especially in the areas of target-focused cell-based assays, like GPCRs or biochemical assays like kinases and bromodomains/epigenetics

  • High-Throughput Screening

• Broad knowledge of drug development process
• Minimum of 2 years of (non-academic) industry experience
• 1+ years of experience in customer service
• Authorization to work in the United States indefinitely without restriction or sponsorship

Additional Information

Position is full-time, Monday - Friday 8:00am - 5:00pm. Candidates currently living within a commutable distance of San Diego, CA are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays