Assistant Front Office Manager / Surf & Sand Resort

Assistant Front Office Manager / Surf & Sand Resort - Laguna Beach, CAAssistant Front Office Manager / Surf & Sand Resort

Surf & Sand - Guest Services

Laguna Beach, CA, USA

DOE + Benefits

Salary

Full Time

Medical, Dental, Vision Insurance, Life Insurance, 401K Plan, Paid Time Off, Complementary Meals, Uniforms, Tuition Reimbursement Program, Discount ProgramsSurf & Sand Resort , Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time. As a family owned business, we treat people like lifelong friends and believe in the personal touch.In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.To complete an APPLICATION please visit our corporate website: WWW.JCRESORTS.COM or contact the Human Resources office direct line 949-376-2764 anytime Monday - Friday, 8:30 am 5:00 pm for more information.The ASSISTANT FRONT OFFICE MANAGER is responsible to assist the Director of Front Office at the Surf & Sand Resort in overseeing the staff and operations of the Front Desk, PBX, Bell, Valet, and Concierge departments and to ensure efficient and professional service to all resort guests.ESSENTIAL DUTIES, include but not limited to:

To assist the Front Office management team in exceeding guest expectations and employee performance in the following areas: Front Desk, Valet, Bell, Concierge, and PBX.

To understand and respond to all guest needs and requests in a timely and professional manner.

To hire, train, schedule, support, review, and discipline employees in the Front Office area and to ensure that all staff members maintain the highest possible levels of employee morale and department productivity.

To monitor overtime and manage labor to ensure that payroll costs stay within budgetary guidelines.

To provide gracious and sincere customer service to all arriving and departing hotel guests.

To ensure the proper handling of guest check-ins and check-outs by Front Desk, including welcoming guests, establishing credit, accurately completing all necessary paperwork, explaining to guests all aspects of their package format or group arrangements, and ensuring guest satisfaction with rooms and other arrangements.

To follow all specified procedures in administering the affairs of the Concierge desk, including shipping, directions, dinner reservations, tickets, gift certificates, and amenities.

To follow all specified procedures in administering the affairs of the Bell/Valet department, including coordination of bag pull, transportation, parking vehicles, rooming guests, amenity deliveries, upselling, property explanation.

JOB KNOWLEDGE & EDUCATIONAL LEVEL: Four-year college degree preferred. Must have a minimum of two years experience in a similar position. Excellent communication skills and computer knowledge required. Familiar with OSHA, SB198, local Department of Health regulations, and relevant current laws governing handling of hazardous substances. Valid California driver's license required. Proof of personal automobile insurance coverage required.SKILLS AND APTITUDES: Detail oriented. Highly organized and efficient. High level of customer service. Knowledgeable in trouble shooting and problem solving. Diplomatic, trustworthy and reliable. Requires little supervision.PHYSICAL DEMANDS: Stands and walks short distances throughout shift. Bends, stoops and reaches to perform routine job tasks. Heavy telephone usage and typing.If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.comJC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.We maintain a drug-free workplace and perform pre-employment substance abuse testing.Surf & Sand Resort is recognized as one of Cond Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel + Leisure's World's Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651www.surfandsandresort.com HR direct line: (949) 376-2764JC Resorts https://jcresorts.applicantpro.com

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