02 Jan
IT Asset Coordinator
District of Columbia, Washington , 20001 Washington USA

A tech company in Washington DC is actively seeking a diligent and driven professional to join their staff as their new IT Asset Coordinator. In this role, the IT Asset Coordinator will provide support as a member of the multi-leveled Service Desk support staff.

Responsibilities The IT Asset Coordinator will:
  • Manage a complex scheduling tool to assign technical team for all duties including IMACs (Install, Moves, Adds, and Changes) and break-fix issues while monitoring required Service Level Agreements (SLAs)
  • Work as part of a team to be sure tickets are being closed within SLA
  • Assign tasks/tickets to different level technicians from HP Service Manager, for Incidents and Change, Acquisition and Non-Acquisition tickets
  • Make assignments based on skill set matrix
  • Schedule all activities including IMACs (Installs, Moves, Adds, and Changes) and customer dispatch requests for break-fix issues
  • Perform quality assurance checks on Change, Incident, Acquisition, Non-Acquisition for both DC and State tickets using HP Service Manager
  • Serve as central point for technicians to report all ticket status updates
  • Analyze and provide feedback to management to ensure that all Service Level Agreements (SLAs) are met on all assigned tickets
  • Assign certain duties to technical team and monitors technicians' performance

  • Bachelor's degree; or 5+ years of related experience and/or training; or equivalent combination of education and experience
  • Computer literacy and basic technical skills
  • Excellent customer service skills
  • Sound organizational skills and ability to multitask under tight deadlines
  • Excellent verbal and written communication skills
  • Ability to work under pressure and make sound decisions

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