02 Jan
Technical Account Lead (TAL)
Michigan, Novi , 48377 Novi USA

job summary:100% REMOTEless than 25% TravelAre you a Logistics and Supply Chain professional that is looking for their next IT account management role? Does the idea of being a liaison between IT and high profile clients excite you? Would creating SOPs and documenting workflows for these clients while supporting their IT needs interest you? Does the idea of building powerful partnerships through clear communication sound exciting? Would acting as a project manager to ensure conflict is resolved, and projects continue moving successfully and on time sound right in your wheelhouse, than wait no longer this position is for you. location: NOVI, Michiganjob type: Contractsalary: $50 - 55 per hourwork hours: 8am to 5pmeducation: Bachelors responsibilities:

Essential Functions
  • Provide IT account management support to various Automotive, Aerospace, and Industrial accounts. Account management includes; but is not limited to, single point of contact for account to liaise with IT, financial reporting, forecasting, status reporting, change request administration, requirements gathering and definition, and managing a matrix environment so that the right group of people are engaged at the right time. In this capacity, candidate acts as the voice of the customer
  • Provide 24 x 7 on-call support for Severity 1 issues, per duty roster (generally 1 week every 2 months) with a root-cause/corrective action mindset. Respond to Severity 1 escalations 24 x7 x 365
  • Provide IT Project Management (scope, schedule, and budget management) for medium and large complex business startups, managing these projects across multiple IT teams

Additional Responsibilities
  • Performs other duties as assigned
  • Experience level: Experienced
  • Minimum 4 years of experience
  • Education: Bachelors
  • Documentation Control
  • PMO
  • SQL
  • Excel
  • WMS
  • TMS
  • Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility). For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.

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