Customer Account Executive, Acquisition - Inbound Sales - Fife, WA

Job Summary

Responsible for promoting the sale of Comcast products and services to include all of our lines of businesses including Xfinity mobile.

Develops a foundational knowledge of Comcast’s products and services, improves sales skills, and learns how to maximize sales through effectively transitioning inbound calls and maintaining a positive customer experience.

Employees at all levels are expect to :

Understand our Operating Principles; make them the guidelines for how you do your job

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences

Win as a team - make big things happen by working together and being open to new ideas

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers

Drive results and growth

Respect and promote inclusion and diversity

Do what's right for each other, our customers, investors and our communities

Primary Responsibilities :

Ability to create value around all of our products and services and tailor a package to fit our customer’s needs.

Win as a team - Relationship management skills and openness to feedback.

Maintain a courteous and friendly attitude when interacting with customers in a constant changing environment.

Build a positive work relationship with customers to enhance the image and public perception of a company.

Present, promote and sell products / services using solid arguments to existing and prospective customers.

Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.

Strive to exceed overall performance goals of the organization.

The sales representatives usually sit at workstation for a long duration using a computer and headset to interact with customers, in a call center environment

Ability to execute successfully on an expected call flow on every interaction

Core Responsibilities :

Interacts with customers via telephone, e-mail, or face-to-face to assist with a variety of customer inquiries and issues.

Must be able to wear telephone headset and manipulate objects such as pen, keyboard, and mouse. - Elicits and records customer information and inquiries using a computerized system.

Stays up-to-date with current and emerging communications and entertainment technologies for both the Company and its competition.

Recognizes, conveys, promotes, and sells products and service value. Articulates our competitive advantage. Maintains excellent oral and written communication skills, with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

Demonstrates closing techniques consistently, repeatedly, and in a timely manner.

Demonstrates the ability to establish and maintain effective relationships with customers delivering the Comcast Quality Experience (CQE).

Acts as an Ambassador for Comcast by building rapport with the customer, supporting, reassuring, and educating the customer throughout the call.

Promotes and recommends Comcast products and services based on a logical relationship to the customer’s needs and interests.

Enters and confirms sales when appropriate.

Supports Other lines of business as call volume dictates.

Interacts and communicates collaboratively within the sales group and other groups, as appropriate, to provide a quality customer experience.

Achieves overall performance goals of the organization.

Attends training as required.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Job Specification :

High School or Equivalent

Generally requires 0-2 years related experience

Additional Requirements :

2-5 years of sales experience preferred

Demonstrates the ability to work independently with little or no supervision

In a virtual environment, Comcast requires a minimum 100mbs speed which is capable of being hard wired into the provided equipment, either through a direct wall input or your router

Must have home office space in your home (See Home Office Requirements below)

Home Office Requirements :

Have a quiet work area in a location that provides privacy from other people, activities and noise

Have a steady work surface

Have a comfortable chair

Adequate lighting

Fast and reliable internet service. If you live within the Comcast footprint, this is largely covered as part of your employee benefits.