MEDICAL LABORATORY RECEPTIONIST JOB DESCRIPTION (Irvine off 405 / 5 and Bake)
Vacancy expired!
GENERAL PURPOSE
Attend to patients on the phone. Coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment and support the delivery of quality patient care.
MAIN JOB DUTIES AND RESPONSIBILITIES
- onboard new patients from website inquiries
- register patients according to established protocols
- assist patients to complete all necessary forms and documentation including medical insurance
ensure patient information is accurate including billing information
- inform patients of lab procedures and policy
- maintain and manage patient records
- move patients through appointments as scheduled
- answer incoming calls and deal with inquiries
- transfer calls as required
- schedule patient appointments
- report statistics as required
- schedule the delivery of at-home lab tests
- obtain external medical reports as required by medical professionals
- respond and comply with requests for information
- deal with incoming and outgoing post
- complete other clerical duties as assigned
- safeguard patient privacy and confidentiality
EDUCATION, QUALIFICATIONS AND EXPERIENCE
- high school diploma
- knowledge of computer and relevant software applications
- knowledge of general administrative and clerical procedures
- working knowledge of healthcare insurance preferred
KEY COMPETENCIES AND SKILLS
- communication skills - able to listen effectively and express oneself in a clear and articulate manner
- information collection and management - able to collect, organize and monitor data efficiently
- planning and organizing - able to multi-task, prioritize and schedule tasks and activities
- attention to detail - Able to produce accurate and high-quality work through concern for all areas involved
- customer service skills - able to develop good customer relationships with a focus on achieving customer satisfaction
- adaptability - able to adjust the approach to meet changing demands and situations including dealing with diverse people
- confidentiality - able to maintain confidentiality and adhere to ethical standards
Vacancy expired!