Sr Technician - IT Field Services

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high-quality health and human service programs to a diverse array of communities. Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes. By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process, and technology. Our focus is always on outcomes and results that connect citizens more effectively with government services.The IT Field Services Sr Technician is the senior subject matter expert for one or more lines of business. The Field Services Sr Technician has the experience to follow network diagrams and follow rack elevations layouts to properly startup a new project. This role is also the considered to be the technical lead for the supervisor that identifies, researches, and resolves technical issues for our Tier 1 and 2 technicians. Sr Technicians also manage the relationship with the business and IT.Job Duties/Responsibilities:• Works in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.• Provides Senior Level support for requests that cannot be resolved remotely where on-site hands-on inspection and remediation is required• Identify, research, resolve technical issues for local and remote staff.• Become the subject matter expert for various software applications and end point configurations for the business.• Conduct routine equipment servicing out in the field.• Perform on-site activities, related to installation, repair, management and maintenance.• Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.• Track IT Assets and maintain updated information in the appropriate ITAM database.• Document, track, and monitor problems to ensure timely resolution within the established SLA's of the business.• Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics.• Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.• Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.• Key contributor in maintaining and updating various software applications and desktops configurations to ensure compliance.• Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production. • Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.• Perform technology upgrades and refreshes.• Mentor and lead peers on best practices and bestow the company culture.• Support of new site builds, office consolidations, office relocations, migrations, and decommissions.• Collaborate and partner with other disciplines of IT to research, test and implement IT enterprise initiatives. • Assist in tracking and completing tickets pertaining to application, network, and system issues.• Maintaining Active Directory Users and Computers.• Administer user accounts and permissions to various application, as well as client software.• Serve as technical liaison between program staff and IT.• Assist with Service Desk surge support.• Perform other duties as assigned by management.Education/Requirements:• High school diploma or GED required. Associate degree preferred or equivalent combination of education, technical training or work experience considered in lieu of degree.• Minimum of 4-6 years of related IT experience.• Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.• Comply with all company required policies, procedures and processes including but not limited to required training and established safety standards.• Experience working in a network planning or implementation role at an ISP, telephony and other vendors preferred • Relevant experience in Data Center Engineering Operations, cable management and power distribution and redundancy. • Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.• Strong organizational skills and ability to multi-task in a medium-size business environment.• May provide immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.• Working knowledge with ITIL and prior experience in staff development preferred.Physical Requirements:• Ability to sit for up to 80% of time• Ability to lift up to 40 pounds required• Travel may be required as needed. Job Summary Essential Duties and Responsibilities:- Work in liaison with Maximus IT and vendors to provide hands-on/on-site support, testing and troubleshooting assistance for network equipment and cabling and other related systems/equipment at all locations in assigned region.- Provide Tier 3 Level support for request that cannot be resolved remotely where on-site hands-on inspection and remediation is required.- Identify, research, resolve technical issues for local and remote staff.- Become the subject matter expert for various software applications and end point configurations for the business.- Conduct routine equipment servicing out in the field.- Perform on-site activities, related to installation, repair, management and maintenance.- Manage and maintain onsite IT equipment by receiving, inventorying, imaging and deploying IT assets.- Track IT Assets and maintain updated information in the appropriate ITAM database.- Document, track, and monitor problems to ensure timely resolution within the established SLA's of the business.- Provide Windows / Mac / Linux OS support by evaluating and troubleshooting issues including running in-depth diagnostics.- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual and or job aids.- Escort vendors inside the data rooms and ensure changes, maintenance is documented, and all safety precautions have been followed.- Assist in maintaining and updating various software applications and desktops configurations to ensure compliance.- Participate in support activities for virtual or in-person projects focused on assisting the transition of newly trained staff into production.- Work with other IT departments and vendors to resolve technical issues or implement new technologies for different lines of business.- Perform technology upgrades and refreshes.- Perform work via IT Ticketing system to assist customers in person, over the phone, chat and remotely.- Assist in tracking and completing tickets pertaining to application, network, and system issues.- Maintaining Active Directory Users and Computers.- Administer user accounts and permissions to various application, as well as client software.- Serve as technical liaison between program staff and IT.- Assist with Service Desk surge support.- Perform other duties as assigned by management.Minimum Requirements:- Associate degree or equivalent combination of education, technical training or work experience considered in lieu of degree.- Minimum of three (3) years of related IT experience.- Ability to communicate in an understandable, polite, and friendly manner, both written and verbal.- Strong organizational skills and ability to multi-task in a medium-size business environment.- Availability to response to the needs of internal and external customers.- Working knowledge with ITIL and prior experience in staff development preferred. Education and Experience Requirements #techjobs MAXIMUS Introduction Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. EEO Statement Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Posted Max USD $38.08/Hr. Posted Min USD $14.13/Hr.