Director, Technical Services

Director, Technical ServiceThe OpportunityDaikin Comfort Technologies Manufacturing, L.P. is seeking a skilled individual for our Director, Technical Service position at our DTTP - Waller, TX location. The Director of Technical Support ensures inter-departmental alignment and ensures quality support services are available to all our internal and external customers who install, repair and maintain heating and air conditioning systems. If you meet the qualifications listed below, then we invite you to apply for our open position by visiting our website at http://careers.daikincomfort.com and submit your resume.About DTTPDaikin Texas Technology Park- has a footprint of 4.23 million square feet under a single roof, and is the third largest factory in the United States. Opened in 2017 as the manufacturing, logistics, and engineering center for Daikin's American subsidiary Goodman, the plant makes heating and air conditioning products sold under the Goodman, Amana, and Daikin brands.Why work with us?

Benefits are effective on day one for all full-time direct hires

Training programs are available to help guide team members and develop new skills

Growth Opportunities - there are immense opportunities to grow your career

You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

May include:

Ensure excellent customer experience throughout the customer journey, across the entirety of the organization

Implement processes that ensure Customer and Employee Success and as well remove any barriers to that goal

Ensure processes and metrics holding the department to high standards are followed and that there is consistency across the organization

Evaluate, recommend, and implement new processes and metrics to improve customer satisfaction and increase the overall efficiency of the team

Monitor team performance and provide direction where needed

Motivate, inspire, mentor, and support team members

Provide employee career guidance

Assist with escalated customer concerns from Team Leads and Team members

Ensure quarterly deliverables, milestones, and initiatives are met and fulfilled

Assist with interviewing and selection of new team members

Facilitate onboarding and training of new hires

Help create an inspiring team environment and open communication culture

Lead and assist in Team Meetings

Assist in Change Management to successfully adopt changes within the organization

Listen to team member feedback and work with Leads to help resolve any issues or concerns

Perform additional projects/duties to support ongoing business needs

Nature & Scope:

Develops and implements strategic plans and objectives for the department/sub-function in an effective and innovative fashion

Understands the business and can put together comprehensive department solutions

Works with other leaders to establish strategic plans and works towards achieving them

Provides leadership and direction to managers in their respective division/department

Sees to department staffing needs (e.g. interviewing, hiring, new hire and ongoing training, annual evaluations, etc.)

Participates in budget development and monitoring of expenses

Level of signing authority established by company policy/guidelines

Knowledge & Skills:

Formal Product Training – effectively train / educate customers on our products 

Strong HVAC technical knowledge, operating systems, mechanical and electrical ability 

Excellent customer service, relationship management and interpersonal skills 

Proficiency in MS Outlook, Word, Excel and PowerPoint 

Must have excellent communication skills both written and verbal and HVAC technical acumen 

High level of attention to detail and problem solving skills 

Excellent organizational, time management and project management skills  

Ability to apply good judgement, strong work ethics and integrity on the job 

Highly self-motivated and directed with the ability to work in a fast moving environment

Ability to apply good judgment, strong work ethic, and integrity on the job.

Experience:

Industry experience of minimum of 10 years preferred

Minimum of 5-8 years in management experience

Education:

Bachelor’s degree in related field

Physical Requirements/Work Environment:

Must be able to perform essential responsibilities with or without reasonable accommodations

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.ID: 2023-24034 Education: Bachelor's Degree External Company URL: www.daikincomfort.com Street: 19001 Kermier Rd