02 Dec
IT Support Technician I/II
California, Newportbeach , 92658 Newportbeach USA

Description Email brendan.steele@rht(.com) for considerationRobert Half (Technology Solutions) is searching for a IT Support Technician I/II with 1-2 years of quality experience in professional user support and troubleshooting. Need someone very technical but green in their career. If this sounds like your background, then this IT Support Technician I/II role is for you. For this opportunity, you will work near the Newport Beach, CA area.Position: IT Support Technician I/IIHours/Duration: 40 hrs/wk, M-F; CTH or FTETop Skills: User Support, Troubleshooting, White-Glove Service, AD, Windows, Apple DevicesOnsite/Remote: OnsiteCompany: Municipality / Public SectorWe are looking to present candidates immediately and this IT Support Technician I/II position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).Requirements IT Support Technician (L1-L2 Support):

1-2 Years of experience only

IT Support Technician (handling a variety of different tasks supporting 11 different verticals) – Generalist skillset, MSP background

Support of hardware/software, desktops, PCs/laptops, peripherals, telecom equipment, mobile devices, tablets

Deploy hardware, troubleshoot computer/workstation hardware and software

Handle incoming tickets and provide deskside/remote access incidents. Majority of tickets are L1 issues

Lifecycle replacements of phones, hardware, devices, A/V equipment, TVs/cameras, etc.

Strong demeanor to handle a variety of phone calls for the department, general users, all the way up to executives/VIPs

Ticketing: Service Desk | 30-40 tickets/day across all divisions (among the team)

Skills (will handle a lot of these functions): Active Directory (Groups, OU, Forests), Office 365, SCCM, etc.

Windows shop, Apple phones/tablets

Key Qualifications: Attitude, Demeanor, Etiquette, Professionalism, User Interfacing, Versatile Skillset, Fast-Paced Work Ethic, Enterprise Ticketing, Windows OS, Apple Mobile/Devices, PC Support

What Works: Follow Directions/Procedures, Do Repetitive Tasks, Wear Multiple Hats, Has Enterprise Technical Expertise (Understanding PCs apart of 1 Domain), Field Calls from Different Departments, Need to be Competent

Number 1 Skills: Hunger, Motivation, Attitude

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2023 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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