02 Dec
Customer Service Specialist U.s.
Wisconsin, Appleton-oshkosh-FDL , 54911 Appleton-oshkosh-FDL USA

JOB REQUIREMENTS: POSITION SUMMARYAs influential problem solvers, the

Customer Service Specialist offers best in class service and once

trained, possess a wealth of tire knowledge makes a real difference to

our customers. Using your thorough training on U.S. AutoForce products

to solve problems and provide support that keeps our customers informed

and be their one stop shop. We're looking for someone who possesses

these top traits: communication, results-driven, problem solver,

patient, and thinks outside the box. Our call center focuses on

wholesale distribution (we don't sell directly to the public). If you

possess these skills we can teach you our product lines to be an

effective team member. This position is located onsite at our downtown

Appleton office. The schedule is Monday - Friday 8:00 - 5:30 and every

third Saturday from 8:00 - 12:00 or 8:00 - 3:00. JOB RESPONSIBILITIES

Actively engage and provide best in class service to our customers

nationwide Effectively assess and troubleshoot customer needs Utilize

problem solving skills to resolve customer questions and concerns

Determine how many times a day a customer gets delivery, warehouse cut

off times, and when product can be shipped to the customer Work in a

fast paced environment Research and provide information on availability,

pricing, and applications May perform special projects or handle

specialty areas as assigned Use sound judgement when making decisions

and thinking through various scenarios QUALIFICATIONS Must be at least

18 years of age with a HS Diploma/GED 2 years of related customer

service experience An effective communicator who understands the

importance of listening and being empathetic Strong attention to detail

and deadlines Utilize out of the box thinking to problem solve with

customers under diverse situations Ability to read and interpret data

(customer, pricing, availability, etc.) Ability to work and grow in a

fast-paced, high-volume call center environment Our company is an equal

opportunity employer that is committed to inclusion and diversity. We

take affirmative action to ensure equal opportunity for all applicants

without regard to race, color, religion, sex, sexual orientation,

gender, gender identity or expression, marital status, age, national

origin, disability, veteran status, genetic information, or other

protected characteristic. If you need assistance or an accommodation due

to a disability, you may call Human Resources at . Our company is an

equal opportunity employer that is committed to inclusion and diversity.

We take affirmative action to ensure equal opportunity for all

applicants without regard to race, color, religion, sex, sexual

orientation, gender, gender identity or expression, marital status, age,

national origin, disability, veteran status, genetic information, or

other protected characteristic. If you need assistance or an

accommodation due to a disability, you may call Human Resources at (920)

739-6101. APPLICATION INSTRUCTIONS: Apply Online:

ipc.us/t/933356333BD24766


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