Program Onboarding Specialist

Program Onboarding Specialist Who we are: AMOpportunitiesis the pioneer ofCTaaS,Clinical-Training-as-a-Service,andthe preferred clinicaltraining provider forhealthcare trainees worldwide.Ourplatformprovides acomprehensive solution toclinical training capacity andaccessissues. Through our software and services,hospitalscanearn revenueand attract newtalentwithoutexpendingadditionalresources. Educational institutionscan benefit from our software and servicestoowithguaranteedU.S.trainingwhich meets their unique curriculum requirements and allows for expanded student enrollment. The creation of this unique software and our services is inspired by the growing global shortages of healthcare professionals. We’re changing the future by providing a learningmodelthatempowershealthcare trainees tolearn and work anywhere.Over3,200 medical trainees have benefited from our 250+ clinical experiences.We’rebreaking downtraditionalbordersand building thefuture of healthcareeducation. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. AMOpportunities encourages you to apply even if you do not meet all listed qualifications. We look forward to your application.  About the position: The Program Onboarding Specialist is a critical player in facilitating the successful integration of new programs onto AMO’s platform, acting as a bridge between sales/business development and operational execution. This role focuses on the post-contract phase, where engagement with new preceptors and clinical sites is crucial for gathering information and setting programs live on AMO’s platform. This person will develop relationships with new potential program sites and physicians during the onboarding stage, after their initial acquisition by a recruiter, to obtain the required information for a program to go live on AMO’s website and will work closely with our operations and recruitment teams to ensure a smooth transition from the recruitment stage to the go live stage. The new Program Onboarding Specialist should be someone who thrives in a fast-paced, dynamic environment and who is ready to be a proactive member of an innovative team. This person should also be commission-driven, as the base salary will be complemented by a commission structure that rewards the development of high-quality programs with staying-power on AMO’s platform. While this position can be fully remote, we are looking for candidates to be residents of Illinois, Ohio, Michigan, Indiana, New York,Florida, or Alabama only. Essential Functions:

This role requires contacting physicians/clinicians (physicians, physician assistants, nurses, etc.), clinical sites, and their teams via email, phone or video conferencing to obtain required program information

Assemble comprehensive program data, ensuring accurate and complete representation of new programs

Detailed understanding of the sales process pipeline

Deep knowledge of and experience with CRMs (Hubspot preferred)

Quickly develop familiarity with AMO’s proprietary clinical rotation platform to facilitate a seamless conversion of acquired programs to live programs

Build and maintain strong relationships with preceptors to ensure customer satisfaction and success for the operations team

Implement and tailor onboarding processes to each unique program, guiding medical contacts from the initial handoff to the program’s launch

Craft engaging and informative program content that resonates with our student and partner base

Understanding of preceptor and/or student challenges and demonstrating a positive, proactive, solution-based approach to resolving and anticipating challenges

Develop a high level of familiarity with the US medical and nursing education system and become an agile learner

Collaborate on department projects aimed at streamlining processes and fulfilling data-driven goals and KPIs

Collaborate with other AMO teams and serve as a resource regarding program information and availability

Other duties as assigned

Skills:

Possess a strong work ethic

Highly detail and task oriented

Works with efficiency and urgency while maintaining a high standard of quality control

Sales mindset, driven by KPIs/commissions, operates in a self-directed manner to achieve goals from leadership

Knowledge of the U.S. medical system – particularly around the day-to-day of physicians and clinical sites

Ability to communicate effectively and credibly, verbally and in writing, with clinicians and others associated with the clinical education industry

Be upbeat, driven, intelligent, well-organized, and articulate

Strive to best support the strategic vision and guidance set by team and company leadership

Thrive in a fun, fast-paced, startup environment

Represent the team professionally and ethically

Be adaptable to change in the workplace and use change as an opportunity for innovation and creativity

Ability to manage and prioritize multiple tasks and projects while working in a results-oriented environment

Team player who is self-motivated and detail-oriented with the ability to achieve goals without daily supervision

Demonstrate an understanding of customer service regarding accommodation, politeness, helpfulness, trust building, appropriate boundaries, and flexibility over a variety of platforms

Strong analytical and research skills

Tech Native – able to familiarize oneself with new technical platforms quickly

Detail oriented, and ability to prioritize effectively, multi-task, and meet deadlines

Positive attitude and ability to take and receive constructive feedback

Possess sound problem-solving skills

Advanced knowledge and understanding of healthcare and medical education terminology preferred

A high level of written and oral communication skills as well as the ability to think creatively

Proficient in Microsoft office; including Word, Excel, and Outlook

Education & Experience:

Bachelor’s degree in related field

Clinical site acquisition experience strongly preferred

Experience with Hubspot CRM or similar CRM strongly preferred

Experience working with medical professionals

Experience managing multiple tasks  

Previous healthcare educational experience (clinical or medical education)

Some understanding of clinical education market preferred

Experience working in a fast-paced startup culture

What You Gain:

Competitive base salary of $50,000 to $55,000 annually, with the ability to earn uncapped commissions to push your total compensation to $80,000

Comprehensive Benefits Program: Medical, Dental, Vision, 401k, Tax Exempt Student Loan Repayment,and Commuter Benefits.

A mission-driven work environment committed to a spirit of support, growth, and achievement

Performance-based career growth opportunities

A front-row seat for the exponential growth of a booming education tech company

Work/life balance

Equal Opportunity Employer

AtAMOpportunities we champion the reality of diversity and the necessity of inclusion and accessibility. We are deeply committed to the principle of equal employment opportunity for all employees, and to providing our employees with a work environment free of discrimination and harassment. We strictly prohibit discrimination and harassment based on disability, gender identity, gender expression, pregnancy status (including childbirth and related states), sexual orientation, race, color, social or ethnic origin, religion, age, HIV status, past/present military service, or any other status protected by federal, state, or local law.

Due to the unprecedented situation of COVID-19,AMOpportuniteshas decided to protect our current and future employees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day to day. Please consider that our roles are hybrid with options to work remotely or in-office following the guidance of local health authorities and the CDC. 

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