02 Dec
Remote Support Engineer 3 - Core Lab - Remote
Delaware, Newark , 19702 Newark USA

Do you want to join us in helping to fight the world’s most

threatening diseases and enabling access to care for more people around the

world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.At Siemens Healthineers, We offer you a flexible and dynamic

environment with opportunities to go beyond your comfort zone in order to grow

personally and professionally. Sound interesting? Then come and join our global

team as Remote Support Engineer 3 to support the Atellica product linewith remote technical support.Our global team : We are a

team of more than 68,000 highly dedicated employees across more than 70

countries passionately pushing the boundaries of what’s possible in healthcare

to help improve people’s lives around the world. As a leader in the industry,

we aspire to create better outcomes and experiences for patients no matter

where they live or what health issues they are facing. Our portfolio, spanning

from in-vitro and in-vivo diagnostics to image-guided therapy and innovative

cancer care, is crucial for clinical decision-making and treatment pathways.Our culture : We are part

of an incredible community of scientists, clinicians, developers, researchers,

professionals, and skilled specialists pushing the boundaries of what’s

possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which

the power and potential of every individual can be unleashed. We spark ideas

that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .This is a role well suited to an ambitiousprofessional, looking for the next step in their career. As a RemoteSupport Engineer 3 you will be responsible for :

Providing virtual support for internal/externalcustomers, as well as, consistent monitoring and accurate documentationutilizing the Customer Relations Software Tool(s)

Demonstrating a high level of technicalexpertise in clinical laboratory practice while supporting the Atellica Product Line

Demonstrating exceptional customer serviceskills to improve the customer experience, and achieve customer satisfaction byproviding highly technical troubleshooting of complex issues to meet issueresolution and achieve customer satisfaction

Taking timely action and ownership on all opentickets to troubleshoot and resolve internal/external customer issues to thecustomers satisfaction, and if necessary, escalates customer issues to nextlevel support

Meeting/Exceeding individual service levelmetrics to meet the needs of the customer/business

Compliance to all Siemens pay and T&Epolicies, as well as, all RSC Procedures/Processes

This position may suit you best if you are familiar with whatis below, and would like to do develop your career with Healthineers

You have analytical thinking abilities tosupport advanced technical troubleshooting and problem solving skills forassigned product line

You have exceptional phone and communicationsskills to support collaboration with the customer, as well as, other internalresources to develop and implement action plans to resolve customer issues

You are proficient in Microsoft Office Suiteincluding Outlook, Excel, Word and other applications

You have a positive "can-do" attitudein all communications and the ability to thrive as a member of a collaborative,cross-functional team

Leverages team abilities to best serve thecustomer, and collaborates with team members and counterparts in other parts ofthe organization to develop and implement action plans to resolve customerissues

You are willing to create an open, supportiveenvironment consistent with the culture of Service Based Leadership

Requiredskills to have for the success of this role

Associate’s or Bachelor’s degree in ascience-related or engineering field, or equivalent experience as anexpert technical engineer in product line forover 15 years

Willing to travel up to 20%

3-7 years Comparable Experience

Excellent communication skills

Ability to work nights and weekends if required

The pay

range for this position is $70,000 – $92,000 annually; however, base pay

offered may vary depending on job-related knowledge, skills, and experience.

The annual incentive target is 5% of base pay. Siemens Healthineers offers a variety of health and wellness

benefits including paid time off and holiday pay. Details regarding

our benefits can be found here : https://benefitsatshs.com/index.html / This

information is provided per the required state Equal Pay Act. Base pay

information is based on market location. Applicants should apply via Siemens

Healthineers external or internal careers site.At

Siemens Healthineers, we value those who dedicate their energy and passion to a

greater cause. Our people make us unique as an employer in the med-tech

industry. What unites and motivates our global team is the inspiration of our

common purpose: To innovate for

healthcare, building on our remarkable legacy of pioneering ideas that

translate into even better healthcare products and services. We recognize that

taking ownership of our work allows both us and the company to grow. We offer

you a flexible and dynamic environment and the space to move beyond your

comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcare is

delivered, visit our career site at https://jobs.siemens-healthineers.com/careersIf you wish to find out more about the specific division before

applying, please visit: https://usa.healthcare.siemens.com/about .Beware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious

recruiting activity by persons that are currently posing as Siemens

Healthineers recruiters/employees. These scammers may attempt to collect your

confidential personal or financial information. If you are concerned that an

offer of employment with Siemens Healthineers might be a scam or that the

recruiter is not legitimate, please verify by searching for the posting on the

Career site: https://jobs.siemens-healthineers.com/careersSuccessful candidate must be able to work with controlled

technology in accordance with US export control law.” “It is Siemens

Healthineers’ policy to comply fully and completely with all United States

export control laws and regulations, including those implemented by the

Department of Commerce through the Export Administration Regulations (EAR), by

the Department of State through the International Traffic in Arms Regulations

(ITAR), and by the Treasury Department through the Office of Foreign Assets

Control (OFAC) sanctions regulations.As an equal-opportunity employer we are happy to consider

applications from individuals with disabilities.Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here (https://new.siemens.com/us/en/general/legal/us-internet-privacy-notice-state-rights.html) .

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