BestNotes Implementation Analyst

BestNotes (BN) is a HIPAA-compliant Customer Relationship Management and Electronic Health Record database system specifically designed for the behavioral health industry. Implementation Specialists become experts on BN software and are able to assist customers with training and support during their implementation.

Employment Type Full time; Monday-Friday, 8am-5pm with a one hour lunch, two 15 minute breaks.

Compensation Salary; salary depends on experience

Location Twin Falls, Idaho

Reports To Director of Implementation

Essential Duties/Responsibilities

Carries out responsibilities in ways that reflect BestNotes core values of Transparency, Empathy, and Creativity.

Protect the integrity, confidentiality and availability of e-PHI that is held or transmitted by BestNotes on behalf of its customers.

Trains clinicians, therapists, executives, and all other staff on how to use BN software

Identifies customer workflow and customizes software to fit specific needs

Communicates new features to clients

Carries caseload of clients

Assists with client retention

Answers technical questions regarding BN software via email, phone, and ticket system

Qualifications Needed

Initiative to learn new technologies

Ability to work closely with clients and with flexible/evolving software requirements

Well developed written and verbal communication skills

Strong IT and organizational skills

Ability to prioritize multiple tasks to manage a large caseload

Ability to work independently and on small teams

Knowledge and ability to research/resolve technical challenges

Ability to develop and maintain strong, professional relationships with clients

Typing speed: 50+ WPM

Ability to work with Gmail/Gmail Drive, and LibreOffice

Education

Associate degree or higher in related field preferred (e.g., business, communications, healthcare, behavioral health or other related field)

1-2 years work experience in related field can replace degree

This description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all duties, responsibilities, and requirements. Other functions may be assigned, and management retains the right to add to or change the duties and responsibilities at any time.