Professional Aide

Job postingsProfessional AideBack to search results Apply now Job no: 925779 Work type: Support Staff Pay Grade:05Major Administrative Unit / College:LibrariesDepartment:Libraries 10056536Sub Area:AP- ProfessionalsSalary:Pay Commensurate with ExperienceLocation: East Lansing Categories: On-Call Position Summary(Basic Job Function)This is a temporary or an on-call position. Provides professional support. Responsibilities may include general business, science, medical, agricultural or other professional support functions. Term: Temps can work two (2) nine (9) month terms with a week break in service in between and at the end of the second term terminate for three (3) months or switch to an on-call. On-Call allowed to work 1039 hours in any twelve (12) month period.Unit Position SummaryTypical duties include:

Provide independent assistance to all visitors in-person and by phone. Level of assistance may vary from very basic to highly complex;

Apply library policies and procedures with visitors and student employees;

Provide support to student employees by helping with questions and covering the service desk;

Triage and direct highly complex problems to the appropriate service sponsor in IT Services, University services, or the Libraries for resolution;

Maintain statistics on activities;

Provide basic and intermediate research service in-person and by phone.

Required qualifications and skills:Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in a technical or service support center, or in a reference environment; or an equivalent of education and experience.Desired QualificationsDesired qualifications/ Skills Preferred:

Commitment to excellent customer service and high level of professionalism;

Excellent verbal and written communication skills;

Capable of and comfortable with providing effective technical information and support over the phone and in-person;

Proficiency with the Libraries’ electronic resources and Business databases in particular;

Proficiency in conducting a reference interview and providing general informational and reference service over the phone and face-to-face;

Productive team member in both collaborative and independent work environments

Equal Employment Opportunity StatementAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.Required Application MaterialsResume and cover letter required.Work HoursON-CALLWebsitelib.msu.eduAdvertised: Jan 11, 2024 Eastern Standard Time