Card Strategy & Support Specialist

DescriptionFounded in 1963, FirstBank maintains more than $20 billion in assets and operates over 100 branch locations across Colorado, Arizona and California. Its growth can be attributed to one simple philosophy: do right by customers, communities and employees, which is at the center of the company’s “banking for good” mantra. FirstBank believes that diversity, equity, and inclusion are part of everything we do, both within and outside our company, and prides itself in hiring and training a diverse and talented group. We strive to not only maintain a diverse workforce, but also ensure our employee experience garners a sense of belonging, is inclusive and equitable. FirstBank believes that a company is nothing without the people that comprise it, and prides itself in hiring and training a diverse and talented group. By joining the FirstBank team you will experience its great team culture with ample opportunity for growth. There’s an opportunity for everyone with positions all across the company, from Teller and Call Center to Technology and Lending. Apply today to learn more and join the team!A Brief OverviewThe Card Strategy & Support Specialist leads department-wide projects and initiatives. The Specialist collaborates with internal departments and external vendors to implement various card and system-related updates and enhancements. This position is responsible for tracking paper and plastic card-related items, providing department leadership with data analytics, as well as documenting new process and enhancements.What you will do

Lead department projects and initiatives

Act as a liaison between vendors, technology, project sponsors, and key stakeholders to facilitate project implementations

Coordinate with internal departments to update internal and external communications when laws, rates, or policies change

Compile and analyze data for recurring and ad-hoc portfolio and regulatory reports

Monitor competitor’s card products and perform internal product gap analysis

Coordinate with software delivery teams to implement enhancements and new features

Complete ongoing inventory management of department paper and plastic items

Document and train department on new processes, policy changes, and other changes

Perform other duties and projects as assigned

Understand and comply with all provisions of the Safety in the Workplace policy

Minimum Requirements

Typically requires a minimum of 2 years related experience

Preferred Requirements

Experience in leading projects

Knowledge, Skills, and Abilities

Ability to lead projects

Understanding of card products, policies, and processes

Strong attention to detail

Ability to solve complex problems

Excellent verbal and written communication skills

Strong time-management and organizational skills

Strong skills in Microsoft Office Suite (including Excel), JIRA, and Confluence

Strong analytical skills

Ability to prioritize multiple initiatives without degradation in the quality of work produced

Working Conditions and Physical Requirements

Frequently remains stationary throughout a typical business day

Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer

Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms

Occasionally positions self to access drawers and shelves of various heights

Frequently reaches for and handles paperwork and files

Constantly communicates with customers, coworkers, and management in-person and on the phone

Must be able to exchange accurate information

Salary Range$23.70 Per Hour to $31.65 Per HourStatement of BenefitsFirstBank offers a suite of benefits that support our employees’ professional, financial, physical, emotional and spiritual well-being. Benefits currently offered with our positions include: Paid Time Off/paid leave programs, 401K/Employee Stock Ownership, United Healthcare medical, MetLife dental, VSP vision, Employee tuition reimbursement, Volunteer Time Off, Short-Term Disability, Long-Term Disability, and Group Life Insurance/AD&DFirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. FirstBank does not permit pay inequities. Anyone who believes they have been subject to pay inequity should immediately report their concerns to the Human Resource Department.

This job opportunity’s deadline has been extended to January 29, 2024

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)