31 Jan
Field Trainer/Diagnostic Support Specialist
Pennsylvania, Westchester , 19380 Westchester USA

DescriptionA family-owned business since 1924, A. Duie Pyle provides a range of integrated transportation and distribution solutions throughout the Northeast. Supported by our vast network of Less-Than-Truckload (LTL) service centers, warehouse facilities, and dedicated locations, we have the ability to offer flexible and seamless integrated solutions tailored to our customer’s needs.Simply put, when it comes to integrated supply chain solutions, Pyle People Deliver. Our promise is to provide outstanding service as it remains to be our first and foremost mission.Position Summary: In this position you will be required to travel throughout our Fleet Maintenance Facilities within A. Duie Pyle’s network, located in the Northeast and perform hands on, remote and guided diagnostic training to help support our shops efforts in tackling the daily equipment repair challenges. As a Field Trainer/Diagnostic Support Specialist, you will be tasked with providing training on all facets of equipment, administration duties, new hires employee training and supporting the technician team with complex diagnostic repairs. This professional will instruct and lead Pyle technicians by promoting the culture and mentoring staff appropriately all while supporting the department’s ideals and processes. This position will require 70 percent overnight travel to effectively support the shops throughout our foot print. The responsibilities of the position include, but are not limited to:

Travel to outlying Fleet Maintenance Facilities providing maintenance support and required training

Responsible for conducting and surveying training sessions to ensure material retention needs are met

Provides detailed insight into training material used and how it is implemented

Creates metrics to measure how the training is retained, utilized and the impact of it

Assist with the Fleet Tech Support desk and provides assistance with laptop/software issues

Provides recommendations for training needs

Conducts equipment, facility and repairs audits

Provides New Hire training on policies, procedures and fleet maintenance software

Assists with shop vacancies, perform special assignments and provides operations supports

Reviews daily OOS for complex issues and provides technical assistance

Reviews monthly progress on all apprentices and performs final skills test prior to graduation

Communicates issues and potential problems to Leadership

Assists with the recommendation of new tooling purchases

To be qualified for this position, you must possess the following:

Strong knowledge of class 8 tractor and trailer maintenance and DOT/OSHA guidelines

Must have a compliment of tools required to perform most Class 8 repairs

Familiar with the systems relative to today’s heavy-duty equipment

Must have 5 plus years of maintenance experience in a fleet maintenance environment

Strong computer skills and proficient in: Microsoft Word, Excel and Outlook

Must be able to multi-task

70 percent travel time or more is required

Good written and strong oral communication skills

CDL/State Inspection a plus

High school Diploma and Industry Management Experience

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.


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