Desktop Support Analyst

Description Robert Half Technology is seeking dynamic, and self-motivated Desktop Support Analysts with good Windows and Network troubleshooting skills for our client out of Berkeley, Ca. This is a 100% onsite opportunity. The Desktop Support Analyst is responsible for all end user IT support resolving both hardware and software related problems. This Desktop Support professional must be capable of accurately and consistently logging all problems and initiate an incident ticket to track calls, problems and dispositions. Additionally, the Desktop Support professional will be responsible for open issue follow-up to ensure adequate resolution and customer satisfaction on software issues and installation of replacement hardware components. This Desktop Support Analyst opportunity is a long term contract for 6 months plus.

Provide phone/in-person support to employees with technical issues or questions.

Assigning and categorizing tickets for other members of the IT teams.

Mac, Apple and iOS troubleshooting (90 Percent Windows/10 Percent Mac)

Windows 10/Active Directory/ Outlook/ Office/

Configure/repair software and hardware.

Install new desktop and laptop systems for employees

Drive around to various sites within a 15 mile radius for support

Configure and support employee cell phones/smart phones.

Be able to evaluate, prioritize and respond to incoming requests via phone, e-mail, voice mail or in person.

Submit your resumes directly call (925) 640-0803 for immediate consideration. Interviews are being conducted next week. Requirements

2-4 years experience with Windows/Network troubleshooting.

Experience with Office 365, Google workspace and Okta (or another single sign on)

IT support in an enterprise environment preferred.

Experience O365 and hardware support

Experience with Active Directory, Outlook, phone and Microsoft support.

Basic knowledge of the fundamentals of network technology including, but not limited to, TCP/IP, DNS, DHCP, LANs, WANs, NAT and Wireless.

Experience with Video conferencing Support (Microsoft Teams or Zoom)

Ability to work collaboratively within a team as well as independently.

Ability to actively listen: giving full attention to what is said, taking time to understand, asking questions as appropriate, and not interrupting.

Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .