Client Success Manager

Job Description

Responsibilities

• Assist customer as needed
• Assist in creating training courses and educational materials for other members of the department
• Review customer complaints and concerns
• Promote the clients product and create an energetic customer base
• Maintain an understanding of products and services
• Assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives

Qualifications

Qualifications for Client Success Manager

• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate
• Accountability and personal organization
• Experience in managing a diverse group and training each according to company standards
• Ability to establish milestones and keep all team members on task

Additional Information