Technical Product Operations Specialist Intern

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.Job SummaryProgram Overview:  June 3rd, 2024 - Aug 16th, 2024  Are you an innovative, forward-thinker who would like to make an impact within the telecommunications industry? Comcast’s West Division is seeking dynamic, self-motivated interns who have a strong passion to drive the age of innovation during an immersive summer experience with us! Our paid 11-week program gives interns hands-on experience working with various groups across multiple office locations within Comcast’s West Division. As a member of the team, you will gain invaluable knowledge of the industry, be a part of our diverse and welcoming culture, and receive exposure to other areas of the business. Job DescriptionAdditionally, your experience will include:      Engagement: Working on creative, innovative, and thought-provoking projects within various business units at Comcast during your internship experience.      Exposure: An inside look into the day-to-day operations of an organization at the cutting edge of media and technology.      Professional Development: Exposure to a variety of professional development topics facilitated by various partners and senior leaders within the organization. These sessions include speaker series, skill-building workshops, panels and networking opportunities.    Career Opportunity: This full-time Juniors-internship with Comcast gives you the opportunity to come back for a second internship in the Summer of 2025 and eventually move into a full-time career with a Fortune 20 company post-graduation. (Offers are not guaranteed and based on performance and profile match)       Fun: Continuously develop relationships with fellow interns through social activities, community building, and networking.         Are you a match? We are looking for an intern who can:   

Individuals with a strong passion for learning new skills and techniques  

Ability to present in front of a wide range of audiences  

Strong verbal and written communication skills.   

Desire to pursue a career in marketing  

What will you be working on as a Technical Product Operations Specialist Intern:  

Establishes dates required for on time completion of network activations and evaluates impact of change to the overall installation timeline.

Identifies risks, issues, and gaps that could impact timelines, goals, and installation of services.

Facilitates required meetings; prioritizes cross-functional activities as related to the installations being managed, and develops communications, summary reports, and status for various audiences; provides accurate installation status information in the form of formal briefings, program/project coordination meetings, and written/graphical reports.

Coordinates with various levels of sales, operations, engineering, and other functional groups to ensure orders flow appropriately and accurately.

Reviews contracts and validates services with customers to ensure accuracy.

Meets organizational scorecard, productivity and quality metrics.

Serves as primary contact with customer and IT/technical personnel/vendor/reseller. Provides proactive and consistent customer communication regarding current order status and next steps to keep customer well informed of order progression. Ability to handle escalations across multiple levels internally and within the customer’s organization.

Supports multiple products within advanced voice and ethernet, including associated small to medium business products during installation of services.

Supports multi-location customers with multiple services at each location by managing the installation of the customer’s services.

Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.

Other duties and responsibilities as assigned.

Basic Qualifications/Requirements  

Graduation date between December 2024 and May 2026    

Currently pursuing a bachelor’s degree from a United States-based college or university   

Authorized to work in the United States of America  and will not require visa sponsorship now or in the future

Strong interest in the technology, telecommunications, cable, and media industries   

Ability to work independently and in group settings   

Ability to report to assigned office post-graduation if offered and accepted a fulltime position   

Must reside or attend school near the host office  

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.Relevant Work Experience0-2 YearsSalary:Base Pay: $23.00The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.