Field Service Manager (Hybrid)

Date Posted:2024-02-06Country:United States of AmericaLocation:HTX33: Euless, TX (RAD) 1441 Airport Freeway, Suite 200 , Euless, TX, 76040 USAPosition Role Type:HybridCollins Aerospace, Connected Aviation Solutions, Connectivity & Enablement Solutions, FTW (Euless, TX) is seeking a Field Service Manager for its Radio Technology Solutions group.Collins Aerospace Field Service Manager will be responsible for managing a staff comprised of Field Service Technicians, Administrative Support, and Maintenance Contractors. The MIA Maintenance center is responsible for installing and maintaining ARINC owned and customer owned communications equipment in both ground communications and air‐ground radio.The following duties will include:

Manage resources to operational goals.

Work with customers both internal and external, to resolve problems.

Focus on building relationships with existing customers and increase current level of business, seeking new opportunities in the related work center’s region.

Manage staff to ensure critical network SLAs are met.

Support deployments of corporate initiatives.

Assist in budget preparation and managing unit within budget.

Manage staff in maintaining customer work/billing records, inventory, etc.

Qualifications:

The ideal candidate will have 5 years of industry experience in radio and/or data communications

Typically requires University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience

Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position

Preferred Qualifications:

Prior customer service experience

Experience in supervision or project leadership

Strong interpersonal/communication skills (written and verbal).

Self‐starter with good motivational skills.

Excellent time management skills including prioritizing, planning, organization and multi‐tasking.

FCC/GROL certification is a plus.

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Connected Aviation Solutions:Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely. Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.WE ARE REDEFINING AEROSPACE.Please ensure the role type (defined below) is appropriate for your needs before applying to this role.Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.Some of our competitive benefits package includes:· Medical, dental, and vision insurance· Three weeks of vacation for newly hired employees· Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option· Tuition reimbursement program· Student Loan Repayment Program· Life insurance and disability coverage· Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection· Birth, adoption, parental leave benefits· Ovia Health, fertility, and family planning· Adoption Assistance· Autism Benefit· Employee Assistance Plan, including up to 10 free counseling sessions· Healthy You Incentives, wellness rewards program· Doctor on Demand, virtual doctor visits· Bright Horizons, child and elder care services· Teladoc Medical Experts, second opinion program·  And more! At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again.Apply now and be part of the team that’s redefining aerospace, every dayThe salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms:Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.