Desktop Support

Job DescriptionInsight Global is looking for a Junior Deskside Support Engineer that is an expert in customer experience. They will need to have diverse technical skills and deep understanding of system functionality. On a day to day this person will be in charge of troubleshooting mobile devices, phones, printers and other computer and telecommunications equipment. They will also be serving as the first point of contact for customers seeking technical assistance and performing remote troubleshooting through Service Now.Skills and Requirements2 + Years Deskside Engineer ExperienceA Technical Diploma or University degree in Computer Science or related filed is an asset.Service Now & Knowledge of an incident and problem management tools and processesMS Teams & O365 ExperienceStrong Windows 10 OS knowledge ITIL Certification Desirable nullWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.