Delivery Station Customer Service Assoc - FT (40 Hours) - DLV7 - N Las Vegas, NV

Delivery Station Customer Service Assoc - FT (40 Hours) - DLV7 - N Las Vegas, NVJob ID:

240111792 | North Las Vegas, NVRole: Full-Time Delivery Station Customer Service AssociateJob Type: PermanentLocation: 1618 Las Vegas Boulevard North, North Las Vegas, NVPay Rate: $19.35/hourSchedule: Tuesday-Saturday 10:30AM-7:30PMAt Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers.As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.As a Delivery Station Customer Service Associate at a Locker+/Counter+ Hub , you will be responsible for:

Communicating with customers directly in-person, in addition to communicating via phone and email

Empathizing with and prioritizing customer needs

Upholding company values and respecting every customer

Resolving issues and setting appropriate expectations with customers

Clearly understanding and responding appropriately to the issues that customers present

Consistently composing grammatically correct, concise, and accurate written responses to customer issues

Approaching problems logically and with good judgment to ensure the appropriate customer outcome

Making quick and effective decisions on behalf of the customer

Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation:

Carry, lift, push and pull up to 49 pounds

Frequently push, pull, squat, bend and reach

Stand and walk during shifts lasting up to 12 hours

Work in an environment where the noise level varies and can be loud (hearing protection will be provided)

Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

Basic QualificationsHigh School or equivalent diplomaPrevious experience in Customer ServiceAbility to effectively prioritize work time to ensure efficiencyExperience with Windows Operating Systems and Microsoft OutlookFamiliarity with multiple web browsers, data base searching and instant messenger toolsPreferred QualificationsBachelor Degree or equivalent work- related experienceProficiency in verbal and written communication skillsExperience in understanding performance metrics and developing them to measure progress against key performance indicatorsExperience working on a merchandising/brand ambassador team for a nationally recognized consumer brandAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.© 1996 - 2024, Amazon.com, Inc. or its affiliates