Work Services Assistant I at Nine Star
JOB TITLE: Work Services Assistant I
JOB SUMMARY:
The Nine Star’s Work Services Assistant I provides support to the Work Services program. The Work Services Assistant I’s goal is to assist the Work Services teams in providing Alaska Temporary Assistance clients who are unemployed and under employed with the skills to retain employment, and overcome barriers. Work Services Assistant I aids in sustaining support to all Work Services teams in meeting and exceeding performance measures.
MAJOR DUTIES:
Implement principles of welfare reform and the work first philosophy.
Application of the Nine Star’s Philosophy of Care: Compassion, Excellence, and Collaboration.
Adheres to all confidentiality requirements of state, federal and agency guidelines.
Oversee and provide front desk coverage as well as train volunteer placements, such as MASST or CWE participants.
Assess clients to obtain financial, employment, educational/training, family composition and status, support network,
and/or other updated information to forward to the assigned Work Services Specialists.
Work with the Lead Work Services Specialists to oversee scheduled monthly interactions, to include staffings, with
Work Services families and their Work Services Specialists.
Make client work site and home visits as necessary.
Coordinate the use and inventory of supportive services under the direction of the Supportive Services Manager.
Work with the Lead Work Service Specialists to ensure closed TA cases are appropriately archived or routed to PostTA
services in a timely manner.
Work closely within your Work Services team to meet the needs of program participants.
Work with other Nine Star Work Services’ staff as a team to collaborate and meet the needs of clients.
Participate as a team member in weekly program staff meetings and other meetings as required.
Other duties as assigned.
PREFERRED QUALIFICATIONS FOR THE JOB:
Possess a High School or General Education Diploma.
Relevant experience may substitute for educational requirement on a year-for-year basis.
Have a minimum of four (4) years progressively responsible experience in office management or related field.
QUALIFICATIONS FOR THE JOB:
Proficient in the use of Microsoft Office and FileMaker Pro.
Adept at working independently as well as with team members.
Hold excellent customer service skills.
Demonstrate effective oral and written communication skills.
Able to organize and prioritize a variety of tasks.
Work with minimal supervision.
Able to coordinate multiple tasks and follow-up in spite of frequent interruptions.
Maintain a professional attitude with enthusiasm and dependability.
Exercise time management skills.
Willing to take on new tasks with an eagerness to learn new skills.
Flexible and willing to shift to new tasks when needed.