Guest Services Representative - Spa

Apply at: http://staffedup.com/morganfordspas

Our vision at Morgan Ford Spas is having a team environment where we take care of people. As a company, taking care of our massage therapists, skin specialists, and guest support staff who, in turn, take care of our guests. As a team, taking care of each other. Our mission at Morgan Ford Spas is to provide top quality services in a clean, relaxed environment. We strive to provide service options to our guests which allow ongoing professional focus on guest well being. We value hospitality and a creative environment which provides the ongoing training our service providers need to grow in their profession and serve their guests with integrity.

Morgan Ford Spas (www.morganfordspas.com) with locations in Tower Grove South, Soulard, and Webster Groves, seek a full time or part time guest services representatives for all locations. MUST BE ABLE TO WORK SATURDAYS AND SUNDAYS.

The responsibilities of a Guest Services Representative at Morgan Ford Spas includes:

Providing a friendly, professional greeting to all callers and visitors

Ensuring a warm, friendly welcome to clientele and staff at all times

Completing daily opening and closing procedures and checking lists per relevant areas

Scheduling appointments and monitoring availability of treatments and staff to ensure punctual service

Organizing schedules to fully utilize time and profitability while ensuring the clients' needs are prioritized

Helping each person who approaches the front desk with an inquiry, and checking out each guest after their appointment

Guiding clients to appropriate retail products, and motivating sales of products, gift certificates, packages, specials, memberships, and service re-booking

Accepting and delivering all packages, mail, and messages to appropriate staff

Setting up food and decorating as necessary for on site events and other special occasions

Providing occasional administrative assistance to management

Ensuring cleanliness and orderliness in the spa. Light cleaning duties including daily sweeping, mopping, bathroom cleaning, laundering sheets and towels, dusting product shelves, cleaning service areas, etc.

Completing accurate cash reports and monitoring cash register at all times, handling and distributing staff cash gratuities.

Controlling, assisting and distributing supply and retail inventory.

Skills Requirements -

Personal Characteristics:

Team player and motivated self-starter

Excellent customer service skills; a "people person"

Ability to work long hours with limited breaks

Well organized, proactive, and enjoys multi-tasking

Demonstrates confidentiality and discretion when required

Maintains a courteous demeanor and professional appearance

Strong math skills

Education & Experience:

High school education or equivalent required; some college or industry license preferred

At least two years working in a professional office environment, call center, or hospitality industry. Work experience may be substituted with education in a similar field.

Proficient with Microsoft/Open Office programs (Word, Excel), and computer file management

Knowledge of or ability to learn Internet programs (Google Drive, Booker, etc.)

Telephone system knowledge and ability to troubleshoot routine computer issues

Knowledge of office/computer equipment including PC, scanner, printer, iPad/Tablet

WHAT YOU CAN OFFER US:

Positive and relaxed attitude

Commitment to teamwork and higher standards

Passion for excellence

Strong initiative, drive and devotion to wellness

Willingness to learn

WHAT WE OFFER:

Competitive pay

Continuing education opportunities

Weekly base pay with weekly performance bonus

Paid time off upon tenure

Service and product discounts

Benefits for Full Time Staff

Opportunity to grow

PLEASE VISIT https://morganfordspas.com/join-our-team TO APPLY.

EOE Statement: All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, protected veteran, or disability status.