Dental Software Support Technician

Dental Support Technician

Open Dental is looking for experienced Dental Assistants, Receptionists, and Hygienists who are wanting to transition to an office-based support role.

This position involves phone-based support and online training for our dental office customers around the United States and abroad. Support technicians work in-office at one of our Salem locations, while providing remote support. There is also the optional opportunity for occasional travel.

In addition to dental office experience, the ideal candidate will also demonstrate the following qualities:

Good communication skills

Comfortable talking on the phone

Eager to learn and solve new problems

Preferred typing speed: at least 40 words per minute

Benefits include very good medical and dental insurance, 401k retirement with up to 4% company match, paid life insurance, paid holidays, and paid time off (vacation or sick).

We are open 5:00 a.m. to 6:00 p.m. but with lighter coverage early and late. We are also open on weekends with limited hours and coverage.

A drug test and background check will be required. We generally don't hire someone who lives far outside of Salem because it's beneficial for us to have employees who live near the office.

To apply, please visit https://www.opendental.com/site/employment.html and follow the instructions under "How to apply and what to expect:"

We will talk to you on the phone and ask some basic questions to get the process started. During or after the phone call we arrange for you to come in and be interviewed. The interview may consist of:

Filling out an application.

Providing a writing sample (grammar, spelling, and basic legibility are evaluated).

Taking a multiple choice pattern recognition test.

Brief knowledge tests.

A behavioral interview by other employees.

If you do well, you will be asked to come in for a final interview where we can give you basic instructions and see how you respond. This will take a little under two hours. This part is fairly subjective, but includes some objective components.

Soon after (usually a few days, sometimes longer) we may offer you a position, or let you know that you have not been offered a position. Keep in mind that even applicants who are not immediately hired, or asked to come in for a final interview, may be offered a position in the future.