Program Administrative Assistant

MMP’s Administrative staff are a key component of achieving our mission of improving individuals’ access to transportation options. The department provides administrative and back up support for various programs including American with Disabilities ("ADA") Eligibility Certification, Travel Training, Wheelchair Securement, and Community Outreach. The Program Administrative Assistant position is responsible for serving as the main point of contact for the ADA Eligibility Certification program, providing focused clerical duties and administrative support to the team as well as serving as back up support for other projects, including possible travel to Los Angeles and Orange Counties as needed. Bilingual in Spanish required.

Essential Program Duties and Responsibilities:

Process and complete program applications

Maintain and coordinate calendars with management and staff

Maintain appropriate filing systems

Perform data input to appropriate databases

Maintain appropriate workflow systems

Compile and send letters, forms, and other communications

Maintain flyers, handouts, and other media

Collect and compile statistical data

Complete and submit reports

Complete project audits

Provide in-field support on other projects as needed (training will be provided)

Processes the activation, updating and closing of ADA applications

Handles inbound and outbound Communication from all sources

Prepare and maintain a variety of required reporting and auditing

Assist with scheduling of interviews as needed

Other duties as assigned

EDUCATION and/or EXPERIENCE

Minimum high school diploma or GED required, associate degree or higher desirable

1-2 years of Customer Service experience, including heavy to medium volume of inbound/outbound calls

1-2 years relevant experience working with seniors/persons with disabilities or in a related field - highly desirable

Bilingual in Spanish

MS Office and database entry skills

Communication skills and attention to detail

Transportation-related experience - highly desirable

Ability to work in both office and remote locations

Valid CA Driver’s license, insurance, good driving record, reliable transportation (position may require travel to Los Angeles and Orange Counties) - mileage reimbursement available