Reservationist (Seasonal - 3/1-9/15)

PMV is seeking a hard-working, energetic employee who is passionate about delivering on the promise of excellence in customer service. By providing personalized attention to our guests and owners, in Panama City Beach, FL you will help us maintain our quickly growing portfolio of vacation homes.

Functions and Responsibilities

Act as the first point of contact for our guests, vendors, and, occasionally, our owners within a local management office

Be responsible for taking incoming phone calls, occasional outbound calls, and responding to emails or chats on a daily basis from guests who have questions or concerns about a reservation, statement or other concern

Assist with the creation and delegation of maintenance and housekeeping tickets (If applicable)

Verify unit availability to assist with scheduling vendor or realtor visits

Meet and maintain PMV standards and metrics such as guest satisfaction, accuracy, efficiency, and inquiry conversion to reservations

Build and maintain business relationships and open lines of communication with other internal support teams

Minimum Qualifications

Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices

Professional in all forms of communications such as email, phone calls, video calls and texts

Ability to work well under pressure in an agile, fast-paced environment

Excellent time management skills with the ability to change activity frequently and cope with interruptions

Highly responsive and reliable

Strong attention to detail

APPLY HERE or IN PERSON:

Thursday 3/7 9a-6p

PMV JOB FAIR

Hyatt Place Panama City Beach

Dunes Conf Room - 2nd Floor

15727 Front Beach Road

Panama City Beach, FL 32413