Insurance Customer Service Representative | $15.50 per hour

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/ee290848/apply

HireArt is helping our client hire experienced and highly motivated Insurance Customer Service Representatives. This is an ongoing contract position based in our client's Tallahassee, FL office, but will start as a work from home position until their office reopens.As an Insurance Customer Service Representative, you’ll provide high-quality support to policyholders and producers by answering policy questions and performing policy changes related to billing, underwriting, and general policy information.The ability to handle a high volume of inquiries (telephone, email, chat) in a positive and professional manner and knowledge of insurance industry terminology, policy, and procedures are required for this role.The ideal candidate can work independently, has a passion for helping others, and has the drive and desire to make significant contributions to the success of the company.As an Insurance Customer Service Representative, you will:Handle incoming service inquiries (calls, emails, web chat) from policyholders, agents, and producers.

Complete outbound calls to policyholders, agents, and producers for needed follow-up.

Process policy changes, including endorsements, cancellations, customer name changes and mailing address changes.

Handle product eligibility and underwriting inquiries from producers.

Answer questions about underwriting concerns related to home inspections and select property and liability hazards.

Accept payments from policyholders over the phone.

Perform manual address validations.

This is a full-time, W-2 contract position through HireArt. As a HireArt employee you'll receive:Employer-subsidized health, vision, and dental insurance

Employer-subsidized life insurance

Employer-subsidized short and long-term disability insurance

A generous paid-time-off package

Pre-tax commuter and healthcare spending

401K (optional)

Monthly student loan contribution (if applicable)

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/ee290848/apply

Requirements

2+ years of experience in a call center environment

Knowledgeable in insurance industry terminology and procedures

Comfortable handling a high volume of blended transactions (telephone, email, chat)

Professional phone and people skills

Computer skills in various applications

Local to the San Antonio area

Experience in property and casualty insurance is a plus

Fluency in Spanish is a plus

Commitment: This is a full-time (40 hours per week), ongoingcontract position staffed via HireArt. The position starts as work from home and will transition to in-office, once the Tallahassee, FL offices reopen. HireArt values diversity and is an Equal Opportunity Employer.

If you're interested in applying for the role, you can check it out here:

https://www.hireart.com/jobs/ee290848/apply