Program Coordinator Needed to Help Low Income Folks!

ABOUT

Community Energy Project (CEP) is an independent nonprofit that delivers free home energy repairs, efficiency upgrades, and DIY workshops to income-qualifying individuals, seniors, and people with disabilities.

MISSION

Community Energy Project believes that everyone deserves a safe, healthy, and efficient home, regardless of income.

TITLE

Home Repair Program Coordinator

COMPENSATION

$27.81/hour ($57,845 per year), paid sick and vacation; fully paid medical, dental, and vision insurance; and other benefits listed below.

REPORTS TO

In Homes Program Manager

POSITION SUMMARY

The Home Repair Program Coordinator provides timely and effective coordination of CEP’s fast-paced programs. They will coordinate the intake, scheduling, outreach and client relations for the In-Home Services Department. They are expected to provide excellent customer service and build trust with clients in a respectful and culturally-competent manner. They are responsible for tracking program expenses, submitting monthly inventory reports, and ordering program supplies. As the central point of communications with funders, they will monitor grant and reporting compliance and serve as the database administrator.

ESSENTIAL RESPONSIBILITIES

In-Home Services Program Coordination

Coordinate client intake: screening, identifying critical needs, and scheduling.

Answering phones: field messages, respond to voicemail, produce reminder calls, and refer clients to appropriate staff and/or community resources/agencies as needed.

Manage databases: data entry and database maintenance, internally in Salesforce and in the City’s ServicePoint system. Prepare internal reports and update In-Homes Manager in weekly meetings. Maintain and organize client folders.

Track program expenses: track In-Homes purchases by technicians and Manager, track Expanded Repair subcontractor budget, order weatherization materials and track inventory, submit monthly inventory reports to the finance department.

Coordinate resources for In-Home clients: supervise interns to assemble client folders, mail surveys/misc. literature as necessary.

Coordinate In-Home outreach efforts: Coordinate all outreach efforts by working with the communications department to design mailers, create mailing lists, organize canvassing days, design and order outreach materials, prepare client stories for newsletter, and work with other agencies to generate referrals.

Ensure compliance with PHB contract requirements: prepare quarterly reports and attend partner meetings, submit documentation to ensure program compliance.

Coordinate partner communications: maintain relationships and share referrals with partner agencies.

Program development: creation of and implementing new procedures, systems, and forms to meet team needs.

Volunteer management: assist communications department to coordinate all volunteer recruitment, training and management, including conducting volunteer weatherization days in clients’ homes.

Welcome incoming visitors, answer phones and direct calls, process and distribute incoming mail.

Provide administrative support to In Homes Director as needed.

Assist with CEP volunteer events, meetings, trainings, and team buildings. Assist with fundraising activities as needed.

Complete other duties as assigned.

QUALIFICATIONS and REQUIREMENTS

1. Bachelor’s Degree preferred, but not required.

2. Minimum of 3 years’ experience in office administration, program coordination. Experience working with seniors, people experiencing disabilities, low-income communities, and communities of color preferred.

3. Must be able to create thorough, accurate and informative reports based on program data to meet contract requirements of funders.

4. Knowledge of, or interest, in home repair, energy efficiency, and CEP's mission is preferred.

5. Excellent communication and interpersonal skills, both written and verbal—able to manage and communicate effectively with diverse individuals and groups of people in a variety of manners, ability to convey information to clients and maintain strict confidentiality.

6. Experience working with Microsoft Office Suite and G Suite (Gmail, Google Drive, etc.). Previous experience with ServicePoint and Salesforce is a plus.

7. Ability to accurately record data. Must have excellent, detail-oriented organizational capacity.

8. Must be able to work the occasional Saturday during the weatherization season (October-January).

9. Bicultural/Bilingual in Spanish, Chinese, Russian, Vietnamese or other languages spoken in the Portland Metro area is highly desirable.

WORKING ENVIRONMENT

3 Days in office (Tuesday, Wednesday and Thursday)with Monday and Friday work from home.

The position requires extensive time sitting in front of a computer

Non-smoking, drug-free workplace.

Statement of Inclusion

Community Energy Project is an Equal Opportunity Employer. Community Energy Project values and operates by a policy of inclusion, providing equal opportunity to all persons regardless of their protected status, including race, color, creed, religion, sex, age, national origin, marital status, sexual orientation, gender identity, disability, and/or any other class determined by law.

Benefits:

CEP is proud to offer a robust benefits package that includes paying 100% of the monthly premium for employee-only health care coverage. CEP also matches up to 3% of the employee’s contribution to their 403 (b). We offer 10 days of vacation time off per year, 12 days of sick time per year, 11 days of paid time off for nationally recognized holidays and paid days between Christmas and New Year's Eve, and eight weeks of paid sabbatical at six years.

Please email your resume and a cover letter that explains your interest in the position and how your experience is applicable to this position. Applications are due by March 31st, with interviews scheduled for the second week of April. The ideal start date for this position is late April.