Manager, Hotel Openings, Training Delivery

Job Number 24035999Job Category Rooms & Guest Services OperationsLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementJOB SUMMARYThe Openings Training Delivery Manager position is responsible for planning, organizing and delivering all pre-opening operational, brand, and systems activation training for managed and franchise hotels (new build and brand-to-brand transitions). Marriott brands in scope include select service, premium, and luxury full-service hotels. This role plays an important part in opening and on-boarding each hotel successfully into the Marriott system and on brand strategy.As a member of the Training Delivery Team, this role will work side-by-side with owners, franchisees, and hotel leaders to implement operational processes and steps of service unique to each brand. The Training Delivery Manager will help identify and analyze opening trends as well as assist with modifying and improving our existing training programs on an ongoing basis by partnering with HQ, Global Operations (GO), Continent Lodging Services (CLS), and brand teams.CORE WORK ACTIVITIESNew Openings | Transitions | SustainabilityBrand Culture Activation

Facilitate Marriott history, brand culture, and steps of service training, including to include daily stand-up meetings , with hotel staff.

Partner with global brand teams to maintain training content and ensure brand integrity throughout.

Cultivate a training environment that brings the brand to-life for real world learning.

Instill Marriott operating standardsStandards of Operations, service, resources and requirements to remain current (i.e. Standards Database, BSA, Quarterly Gameplan) with hotel leaders and associates.

Operations & Systems Training Delivery

Stay current on Marriott, Brand, Loyalty, GO & CLS initiatives and programs to act as a corporate liaison to new hotels.

Facilitate operations training with each department and its associates - including front office, housekeeping, food & beverage, and event operations.

Facilitate business function and systems training, such as: PMS systems (FOSSE, FSPMS, Lightspeed, Opera), accounts receivables, sales, rooms management, and reporting.

Deliver hands-on training in food and beverage operations;,such as:to include steps of service, equipment training, barista and bar service, food preparation, Micros MICROSsystem, and club / lounge service.

Set and style spaces to create a hotel operation look book / style guide.

Conduct real-life hotel scenarios for hands-on learning; to include, such as: test meals, mock check-in & check-outs, stayover and turndown servicesroom cleans, etc.

Consult with hotel leadership on how to efficiently operateoperational efficiencies the hotel based on brand standards, the building layoutdesign, and hotel resources.

Upon arrival and throughout the assignment, assess hotel readiness from a construction and training lens in order to achieve the opening date and goal.Manage hotel readiness with all things related to pre-opening training, guest experience, and brand standards – communicate challenges as needed.

Certify departments and associates are ready to operate within the hotel, including all food & beverage operations.

Lead and/or participate in daily wrap-up meetings with hotel leaders to talk through progression and status of the project – collaborating with stakeholders to include: Opening Manager, Global Design, HQ teams, etc

Partner with the hotel team to complete additional opening activities and tasks to openrelated to opening timelines the hotel on t,ime, when needed.

Submit timely post-training turnover reports on the applicable project to include strengths, weaknesses, and opportunities for hotel leadership, owners, and MI stakeholders to follow-up on.

Facilitate follow-up check-ins and training with hotels on any outstanding items to ensure associates and hotels are operating to standards, when needed.

Additional training topics, programs and systems - dependent on assignment - may include, but are not limited to: GguestVoice, Food Safety Forms, Global Food Safety, MARSHA, Mobile Platforms, Marriott Global Source (MGS), Marriott Bonvoy, Quality Assurance, problem resolution, and service recovery.

Additional Job Responsibilities

Develop, manage, maintain, and update training guides, materials and procedures – constantly looking for ways to improve our curriculum and programs.

Partner with Opening Managers to facilitatFacilitate and organizee training readiness calls and strategic operational workshopspre-opening site visits and operational / training readiness calls to prepare hotels for training – partnering with Opening Managers, when applicabletheir opening or transition.

Responsible for completion of all phases of assigned projects, including virtual training and calls (may occur onsite or from a virtual location as needed).Collaborate with operational leaders to share best practices and develop processes to pull-through brand and service standards to affectimpact guest experience.

Plan and organize training materials for each hotel opening – ahead of arrival - to deliver targeted content based on the brand and hotel needs.

Other

Performs other duties as required to meet business needs.

Travel required – 100%

CANDIDATE PROFILEEducation and Experience

High school diploma or GED; 4 years experience in the hotel management, culinary, food and beverage, or related professional field.

OR

2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major preferred; 2 years experience in the hotel management, culinary, food and beverage, or related professional area.

AND

Minimum of five years hotel operations leadership experience required.

Food & Beverage leadership experience highly preferred, with additional cross-discipline experience preferred.

Knowledge of brand standards, job descriptions, and culture of all Marriott brands highly preferred.

Lifestyle Brand experience preferred.

Bilingual in English and Spanish preferreda plus.

Preferred Education or Certification:

Trainer Certification Level I

Trainer Certification Level II

Characteristics and Skills:

Ability to communicate effectively and efficiently (verbally and in writing), more specifically in a group setting.

Ability to lead with a high level of energy, exhibits positive attitude.

Ability to successfully and respectfully operate in a culturally diverse environment.

Ability to operate in a matrix environment.

Demonstrated ability to build consensus through use of influence, persuasion and communication.

Proven ability to collaborate well with others.

Thought starter with a creative and innovative mindset who will initiate new ideas and processes.

Ability to facilitate through storytelling to bring learning concepts and ideas to life; ability to clearly articulate and correlate deliverables to customer relations.

Autonomous individual, with strong organizational skills capable of managing multiple priorities under challenging conditions and tight deadlines.

Proven exhibition of adaptability to handle the demands of a full-time travel position with extended time on the road, back-to-back assignments and short travel notices.

Proficiency with Marriott International and Microsoft 365 business applications and systems (MGS, GXP, Mobile Key, FOSSE, LightSpeed, FSPMS, Opera, CI/TY, guestVoice, QA, etc.) .

California Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually.Colorado Applicants Only: The salary range for this position is $72,600.00 to $141,086.00 annually.Hawaii Applicants Only: The salary range for this position is $87,848.00 to $155,197.00 annually.New York Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually.Washington Applicants Only: The salary range for this position is $72,600.00 to $155,197.00 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 3 days after the date of this posting, 3/1/2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.